Business Technology Manager - Public Service Manager II

State of Maine • Augusta, ME

3d • $74,714 - $105,810 • Onsite

About The Position

The Maine Department of Labor (DOL) seeks a Business Technology Manager to serve as a strategic liaison between Department programs and the Office of Information Technology, ensuring that technology solutions effectively support the Department’s mission, operations, and service delivery goals. This position plays a critical role in understanding the Department’s programs, business processes, and strategic priorities and translating those needs into technology initiatives and solutions. The Business Technology Manager works collaboratively with program leaders, technology teams, and external partners to identify opportunities for process improvement, modernization, data-informed decision-making, and enhanced customer service. The individual in this position will help ensure that technology investments align with business objectives, support operational efficiency, and enable the Department to adapt to changing program requirements and emerging technologies. While knowledge of information security, business continuity, and risk management remains important, the primary focus of this role is facilitating communication and collaboration between business and technology stakeholders and ensuring that technology solutions meet the needs of the Department and the citizens it serves. This position reports to the Deputy Commissioner and is a member of the Department’s senior leadership team. While there are no direct reports, the individual will work closely with business managers and technology leads within both DOL and MaineIT. Developing strong working relationships and trusted partnerships across the Department and with the Office of Information Technology is essential to success in this role.

Requirements

• Understanding complex business operations and translating operational needs into technology requirements.
• Building productive relationships and collaborating effectively with diverse stakeholders.
• Strong communication, facilitation, and consensus-building skills.
• Business process analysis, problem-solving, and continuous improvement methodologies.
• Researching and evaluating technology solutions to support organizational goals.
• Applying critical thinking and analytical skills to identify and resolve operational challenges.
• Understanding information technology concepts, systems integration, data management, and technology project lifecycles.
• Preparing clear documentation, reports, presentations, and business requirements.
• Managing competing priorities and balancing operational needs with technology capabilities and constraints.
• Demonstrating professionalism, collaboration, and a customer-service mindset while working across organizational boundaries.
• At least six (6) years of professional experience in one or more of the following areas: business analysis, program management, information technology, systems implementation, organizational improvement, project management, technology planning, data management, or related fields.

Nice To Haves

• Experience working with government programs, public sector organizations, or large cross-functional initiatives is highly desirable.
• Experience serving as a liaison between business and technology organizations.
• Knowledge of government programs, workforce development, unemployment insurance, labor market information, employment services, or related public-sector functions.
• Experience with business process improvement, project management, or organizational change management.
• Familiarity with data governance, reporting, analytics, and performance measurement.
• Experience evaluating and implementing emerging technologies, including artificial intelligence and automation tools.

Responsibilities

• Serve as the Department’s primary liaison with MaineIT and other technology partners.
• Develop a thorough understanding of DOL programs, services, operations, and strategic priorities.
• Collaborate with program leaders to identify business needs and opportunities for technology-enabled improvements.
• Translate business requirements into technology solutions and facilitate communication between program staff and technical teams.
• Participate in technology planning, modernization efforts, and project prioritization to ensure alignment with Department goals.
• Support business process analysis, workflow improvement, and organizational change initiatives.
• Evaluate emerging technologies, including artificial intelligence and automation tools, and advise leadership on potential opportunities, benefits, and risks.
• Assist with technology governance, system implementation, and cross-functional project coordination.
• Support data management, reporting, and performance measurement initiatives that improve program outcomes and customer service.
• Promote effective collaboration between business and technical stakeholders to ensure successful project delivery and adoption.

Benefits

• 13 paid holidays
• 12 days of sick leave
• 3+ weeks of vacation leave annually
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums
• Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.91% for Confidential employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed