Public Service Management Consulting Manager

Accenture•Nashville, TN

4d•$80,400 - $293,800•Hybrid

About The Position

In Public Service Strategy & Consulting, we partner with governors, cabinet secretaries, agency commissioners, mayors, city and county leaders, university presidents, and nonprofit executives across Tennessee to reimagine how public institutions deliver value to the communities they serve. Our work spans the full arc of organizational transformation, including modernizing legacy operations, designing data-driven programs, managing large-scale ERP and technology modernizations, and building the workforce and change management capabilities needed to sustain impact long after implementation. We bring deep expertise across state and local government, higher education, and nonprofit organizations, spanning health and human services, workforce development, corrections, environmental regulation, economic development, and student success, combining mission fluency with the operational rigor of a global consulting firm. At the center of our practice is a commitment to responsible AI adoption in the public sector, helping organizations move beyond pilots to deploy AI and automation at scale across permitting, benefits administration, case management, compliance workflows, and student services, while maintaining the transparency, equity, and accountability that public trust demands. Underpinned by Accenture's proprietary tools, data assets, and delivery accelerators, our Tennessee Public Service practice helps government agencies, universities, and nonprofits move faster, serve better, and build the resilient and future-ready enterprise that constituents, students, donors, and oversight bodies expect. The Work: Management Consulting professionals design and implement process and change interventions that integrate strategy, technology and people to enable process improvements that create value for clients. People in our Public Service group serve an array of clients across state and local government, non-profit, and educational industries. The Public Service Manager is experienced delivering programmatic, operational, and organization design, transformation and service delivery in performance and outcome improvements. The manager will also design and implement business changes that drive industry-specific, function and digital operating model transformation, focusing on task relating to people and process. Ability to travel 75%+.

Requirements

A minimum of 5 years of high value consulting experience
A minimum of 5 years of public service experience

Nice To Haves

Experience bringing innovative ideas to projects
Prior experience with government finance and budgeting
Experience leading workstreams and meeting deadlines
Experience working with c-level client executives
Large-scale delivery experience with minimal help

Responsibilities

Design and implement process and change interventions that integrate strategy, technology and people to enable process improvements that create value for clients.
Deliver programmatic, operational, and organization design, transformation and service delivery in performance and outcome improvements.
Design and implement business changes that drive industry-specific, function and digital operating model transformation, focusing on task relating to people and process.