Public Service Clerk – San Francisco Department of Elections (1404 Clerk)

City and County of San Francisco • San Francisco, CA

5d • $32 • Onsite

About The Position

The Department of Elections (Department) aims to provide equitable access to voting and election-related services and to conduct free, fair, and functional elections for the City and County of San Francisco. Department staff work year-round to ensure every eligible San Franciscan has easy access to safe, barrier-free registration and voting options. The Department also works continuously to improve its elections programs to be more efficient and responsive to voter needs. The Department strives to cultivate a workplace environment where employees of all racial and ethnic backgrounds feel respected, valued, and supported in providing fair and effective services. The Department is committed to maintaining an inclusive workplace and providing the training and resources necessary for all employees to succeed in delivering equitable services. The Department is committed to reaching job seekers of all backgrounds, and everyone, including job seekers from underrepresented communities, is strongly encouraged to apply.

In preparation for the November 3, 2026, Consolidated General Election, the Department is seeking applications for seasonal positions of Public Service Clerk to assist with providing election information to candidates, campaigns, voters, and the general public in person, over the phone, and by email. This position involves working directly with the public. The ideal candidate is reliable, a team player, and has experience learning new subject matter quickly and communicating complex information clearly to the public. This position will serve primarily as a Phone Bank and Ballot Delivery Clerk, assisting candidates, campaigns, voters, and members of the public primarily through phone-based support and through participation in the Ballot Delivery Program. The position will also assist with in-person and email inquiries related to filing for office, voter registration, voting options, and other election-related information. When performing these duties, the employee will use the Department’s voter registration database, online tools, website, and other resources to provide accurate, impartial, and professional assistance.

Requirements

• One (1) year of clerical experience including preparing and maintaining a variety of records and/or documents, filing, use of office equipment, public contact and processing of incoming and outgoing mail.
• Valid California driver's license and a clean DMV driving record.
• Ability to multitask between phone and computer.
• Ability to lift and move up to 25 pounds.

Nice To Haves

• A demonstrated strong work ethic and high level of integrity
• Experience providing excellent customer service
• Experience accurately entering data and using computer software
• Proficiency in one or more languages in addition to English
• Flexibility and tolerance for occasional long hours
• Ability to maintain enthusiasm, patience, and a positive demeanor

Responsibilities

• Responding to a high volume of incoming phone calls and providing election information in a courteous, professional, and nonpartisan manner, while using multiple applications simultaneously.
• Assisting callers with navigating the Department’s website, online tools, and completing or submitting required paperwork.
• Responding to campaign and voter inquiries by phone and determining when to resolve issues directly or route inquiries to appropriate Department staff.
• Informing voters of their options to participate in upcoming elections and applicable legal requirements.
• Supporting the Ballot Delivery Program by preparing delivery materials, tracking ballot deliveries, and updating voter records in the voter registration database.
• Delivering ballots to eligible voters and residents in accordance with Department procedures, election laws, and safety protocols.
• Reviewing and assessing candidate and ballot measure filing paperwork for completeness and accuracy.
• Performing clerical tasks such as filing, scanning, and data entry.
• Facilitating observation tours as assigned.
• Participating in presentations and staffing resource tables at community events throughout San Francisco as needed.
• Assisting with post-election ballot processing tasks.

Benefits

• Health coverage (for temporary exempt as-needed employees who have worked more than 1040 hours in any consecutive 12-month period, and whose normal work week at the time of inclusion in the system is not less than 20 hours)
• Retirement benefits (for temporary exempt as-needed employees who have worked more than 1040 hours in any consecutive 12-month period, and whose normal work week at the time of inclusion in the system is not less than 20 hours)
• Overtime pay at 1.5 the hourly rate

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed