Public Service Aide I

Arlington County Government•Arlington, VA

2d•$48,797 - $74,506•Onsite

About The Position

The Arlington County Police Department (ACPD) is seeking motivated and service-minded Public Service Aides to join their team and serve a diverse and engaged community. Public Service Aides are permanent, full-time, non-sworn, uniformed personnel who provide community service through parking enforcement and support functions for sworn Police Officers. They are visible members of public safety within the community.

Requirements

High School Diploma/GED or equivalent.
Possess, or obtain by time of appointment, a valid driver’s license, and provide or authorize Arlington County to obtain a copy of official driving record.
Ability to obtain a Virginia Criminal Information Network (VCIN) State Operator Certification.
Ability to conduct work primarily outdoors in all types of weather including heavy rain, extreme heat and extreme cold.
Ability to walk several miles per day, often on feet walking or standing for extended periods of time.
Ability to frequently operate motor vehicles.
Ability to bend over and lift parking boots weighing up to 35 pounds.
Ability to carry, lift, and load stacks of traffic cones and barricades weighing up to 40 pounds per stack from beds of pick-up trucks and rapidly deploy them along the roadway.
Strong written and verbal communication skills.
Comfortable interacting with the public to provide information and services which may include diffusing tense interactions while enforcing parking regulations, and explaining County or State licensing requirements.

Nice To Haves

Experience in enforcing Virginia and Arlington County parking, traffic, and license regulations.
Customer service experience including responding to policy-related questions.

Responsibilities

Patrolling assigned areas and enforcing parking regulations, including meters, residential permit zones, and posted restrictions.
Verifying parking payments and permits and issuing citations or warnings for violations.
Responding to complaints regarding parking violations, blocked access, abandoned vehicles, and other parking-related concerns.
Documenting violations through accurate notes, photographs, citations, and reports.
Operating ticket citation devices, parking payment and permit systems, and other enforcement technologies.
Coordinating authorized vehicle removals and assisting with special events and traffic operations.
Explaining parking regulations and providing professional customer service to the public.
Preparing for administrative hearings and testifying in court regarding citations and enforcement actions.
Performing additional duties as assigned.