Public Service Aide I

Arlington County VA•Arlington, VA

1d•Onsite

About The Position

The Arlington County Police Department (ACPD) is seeking motivated and service-minded Public Service Aides to join their team. These are permanent, full-time, non-sworn, uniformed personnel who provide community service through parking enforcement and support functions for sworn Police Officers. Public Service Aides are visible members of public safety within the community and support four key initiatives.

Requirements

High School Diploma/GED or equivalent.
Possess, or obtain by time of appointment, a valid driver’s license, and provide or authorize Arlington County to obtain a copy of official driving record.
Ability to obtain a Virginia Criminal Information Network (VCIN) State Operator Certification.
Strong written and verbal communication skills.
Comfortable interacting with the public to provide information and services which may include diffusing tense interactions while enforcing parking regulations, and explaining County or State licensing requirements.

Nice To Haves

Experience in enforcing Virginia and Arlington County parking, traffic, and license regulations.
Customer service experience including responding to policy-related questions.

Responsibilities

Patrolling assigned areas and enforcing parking regulations, including meters, residential permit zones, and posted restrictions.
Verifying parking payments and permits and issuing citations or warnings for violations.
Responding to complaints regarding parking violations, blocked access, abandoned vehicles, and other parking-related concerns.
Documenting violations through accurate notes, photographs, citations, and reports.
Operating ticket citation devices, parking payment and permit systems, and other enforcement technologies.
Coordinating authorized vehicle removals and assisting with special events and traffic operations.
Explaining parking regulations and providing professional customer service to the public.
Preparing for administrative hearings and testifying in court regarding citations and enforcement actions.
Performing additional duties as assigned.