Public Sector Inside Sales Client Advisor 1
About The Position
The Public Sector Inside Sales Client Advisor (PSCA) is a strategic inside sales role, specifically aligning to Softchoice’s largest, and most active customers. Our PSCA’s align with our named Public Sector Account Executives and carry some of the largest sales quotas in the company, while managing contracts and procurement vehicles. Legendary customer service is key as these customers demand the highest level of service, knowledge and skill in our Sales organization. Our PSCA’s take on high responsibility, and risk, in managing such complex customers and have a much higher degree of exposure. You will work to both maintain and grow our existing relationship, while diversifying the business and growing wallet share. You will be tasked with assessing their needs by fully understanding their business and asking the right questions, maintaining strong relationships, proactive account management, outstanding customer service; in addition to driving sales targets. Acting as a dedicated client advisor, PSCA’s become a consultant, negotiator, and partner to their existing clients. PSCA’s are responsible for managing the day to day tasks associated with supporting the client, while also working daily with the aligned Public Sector Account Executive to manage the more strategic opportunities. PSCA’s provide more information, collaboration and value to our large Public Sector clients than any other in a like role due to their higher skill set and experience level.
Requirements
- Minimum of 3+ years sales experience
- Minimum of 3+ years customer service
- A high level of commitment to exceptional customer service and relationship building
- Strong written and verbal communication skills
- Strong problem solving, organizational and interpersonal skills
- Strong learning agility, and proven ability to pick up new skills quickly
- The ability to work both individually and in a team environment
- The ability to work in a very fast-paced sales environment
- Proficiency in MS Office tools - Outlook, Word, Excel, PowerPoint, Teams
- Highschool diploma or equivalent, preferred
Responsibilities
- Manage the day to day relationships within the existing customer base and manage new business development.
- Achieve and exceed personal Gross Profit sales targets/quotas.
- Find/create incremental business opportunities and drive closure within the dedicated customer account base.
- Grow the numbers of vendors we are selling into our Strategic clients.
- Perform complex contract management.
- Consult with dedicated clients and assist in overcoming business problems they face by utilizing our resources and presales teams.
- Effectively facilitate interaction between customers and vendors/manufacturers.
- Promote use of Softchoice services, offerings, tools and technology (SAM, AIO etc.)
- Assist your aligned Public Sector Account Executives with lead generation.
- Attend and action all available product and licensing training.
- Understand and deliver our Softchoice value proposition.
- Learn how all Softchoice Go To Market Strategy’s align with your clients business.
- Prepare and deliver presentations to both the client and strategic vendors.
Benefits
- Meaningful work that drives professional development
- Ability to enter and grow within the technology industry
- Being part of a winning, high performance team
- Every employee gets two paid volunteer days per year
- We serve large and mid-sized clients from a variety of industries
- We’ve raised over $2 Million through our staff-run charity Softchoice Cares
- 1 in 5 employees have invested in an ownership position in Softchoice
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
