Public Safety Telecommunicator - Wisconsin

American Addiction Centers•Milwaukee, WI

2d•$22 - $33•Onsite

About The Position

This is a part-time position (0.5 status) working 20 hours a week in the Wisconsin Command Center, located at 3031 W. Montana St., Milwaukee, WI. The role operates on the 3rd shift, requiring work every weekend with a schedule of 12-hour and 8-hour shifts, and holidays as scheduled. Shift hours alternate between 11pm to 7am one weekend and 7pm to 7am the following weekend. The Public Safety Telecommunications Operator is responsible for monitoring and utilizing security systems to maintain a common operating picture of the enterprise, using advanced technology for situational awareness, threat management, and investigative purposes. This includes monitoring risks that could adversely impact the organization through various internal and external systems. The operator will monitor and utilize security management systems, CCTV, visitor management, infant protection, burglar alarm, fire alarm, and related systems to detect emergencies. They will maintain the status and locations of on-duty Public Safety/Security personnel, monitor and dispatch staff activity via radio and computer-aided dispatch systems, and maintain automated logs of communications and activity. The role also involves responding to service requests, incidents, and alarms, receiving emergency and non-emergency calls, evaluating incoming information, questioning callers, following established procedures, prioritizing calls, and dispatching personnel. Effective communication in routine, urgent, and emergency situations is crucial, as is maintaining central database information. The position requires keeping informed of organizational and departmental policies and procedures, and maintaining the security and confidentiality of information.

Requirements

Association of Public-Safety Communications Officials International (APCO); specifically, APCO’s Public Safety Telecommunicator 1 certification within (12) months of employment.
GED or HS Equivalency Diploma
1 year responding to alarms such as burglar, fire, etc.
1 year of experience monitoring hardware and/or software such as signal receivers, alarm monitoring software; Security and Fire hardware, CCTV, burglar, or fire panels; Emergency Response protocols and processes (public and private).
Strong computer skills.
Ability to type 35-40 wpm.
Read, understand, and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, providing, and receiving instructions, using phones and radio.
Constant mental alertness and attention to detail required while setting priorities and following up on assignments.
Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the public in a professional and effective manner.
Willingness to work in a 24/7 operation.
Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination.

Responsibilities

Monitors and utilizes security systems to maintain common operating picture of the enterprise.
Uses advanced technology systems in the SOC for situational awareness, threat management, and investigative purposes.
Monitors risks that could adversely impact the organization using internal and external systems (internet, newsfeeds, and other data sources).
Monitors and utilizes the security management system, CCTV, visitor management, infant protection, burglar alarm, fire alarm, and related systems to detect emergencies such as fires, emergencies, or criminal activity.
Maintains status and locations of on-duty Public Safety/Security personnel.
Monitors and dispatches Public Safety/Security staff activity and assignments via radio systems and computer-aided dispatch systems.
Maintains automated logs of Public Safety/Security staff communications and activity.
Responds to Security, Fire, and Safety service requests, incidents, and alarms.
Receives emergency and non-emergency calls from team members, public, Public Safety/Security staff, law enforcement, and others via telephone, radio, and computer-aided dispatch systems and inputs pertinent data into security management systems.
Evaluates incoming information.
Questions callers to determine their location and the nature of their problem.
Follows established procedures to determine the severity and validity of the call or alarm.
Prioritizes calls and dispatches Public Safety personnel and/or others.
Communicates effectively in routine, urgent, and emergency situations.
Maintains central database information to facilitate efficient operations and continuously update organizational data.
Seeks guidance from supervisors and peers to effectively communicate with stakeholders throughout an incident life cycle.
Keeps informed of organizational and departmental policies and procedures.
Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties.