Public Safety Telecommunicator

Advocate Health and Hospitals Corporation • Milwaukee, WI

1d • Onsite

About The Position

It's More Than a Job, It's a Calling! This position is for a Public Safety Telecommunications Operator at the Wisconsin Command Center. This is a Registry/PRN status role, meaning you will be working on-call, as needed, to help fill in for departmental gaps and needs. The role involves working weekends with a schedule of 12-hour and 8-hour shifts, as well as holidays as scheduled. A minimum of 8 hours of work per month is required.

Requirements

• GED or HS Equivalency Diploma
• 1 year responding to alarms such as burglar, fire, etc.
• Monitoring hardware and/or software such as signal receivers, alarm monitoring software; Security and Fire hardware, CCTV, burglar, or fire panels; Emergency Response protocols and processes (public and private).
• Strong computer skills.
• Ability to type 35-40 wpm.
• Read, understand, and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, providing, and receiving instructions, using phones and radio.
• Constant mental alertness and attention to detail required while setting priorities and following up on assignments.
• Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the public in a professional and effective manner.

Nice To Haves

• Association of Public-Safety Communications Officials International (APCO); specifically, APCO’s Public Safety Telecommunicator 1 certification within (12) months of employment.

Responsibilities

• Monitors and utilizes security systems to maintain common operating picture of the enterprise.
• Uses advanced technology systems in the SOC for situational awareness, threat management, and investigative purposes.
• Monitors risks that could adversely impact the organization using internal and external systems (internet, newsfeeds, and other data sources).
• Monitors and utilizes the security management system, CCTV, visitor management, infant protection, burglar alarm, fire alarm, and related systems to detect emergencies such as fires, emergencies, or criminal activity.
• Maintains status and locations of on-duty Public Safety/Security personnel.
• Monitors and dispatches Public Safety/Security staff activity and assignments via radio systems and computer-aided dispatch systems.
• Maintains automated logs of Public Safety/Security staff communications and activity.
• Responds to Security, Fire, and Safety service requests, incidents, and alarms.
• Receives emergency and non-emergency calls from team members, public, Public Safety/Security staff, law enforcement, and others via telephone, radio, and computer-aided dispatch systems and inputs pertinent data into security management systems.
• Evaluates incoming information.
• Questions callers to determine their location and the nature of their problem.
• Follows established procedures to determine the severity and validity of the call or alarm.
• Prioritizes calls and dispatches Public Safety personnel and/or others.
• Communicates effectively in routine, urgent, and emergency situations.
• Maintains central database information to facilitate efficient operations and continuously update organizational data.
• Seeks guidance from supervisors and peers to effectively communicate with stakeholders throughout an incident life cycle.
• Keeps informed of organizational and departmental policies and procedures.
• Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties.

Benefits

• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED