Public Safety Telecommunicator I or II

City of Sachse•Sachse, TX

12d•Onsite

About The Position

Under supervision of the Public Safety Telecommunications Manager, the Public Safety Telecommunicator receives, prioritizes, and processes emergency and non-emergency calls for police, fire, and medical services. This position dispatches appropriate personnel, provides critical information to responders, and ensures effective communication with callers to protect life, property, and public safety. The Public Safety Telecommunicator supports operational readiness, accurate recordkeeping, and the overall efficiency of the Emergency Communications Center. This position works closely with public safety personnel, other City departments, and partner agencies to coordinate timely and effective emergency response. The ideal candidate will embody the City’s core values of Service, Humility, Innovation, Neighborly, and Excellence (SHINE).

Requirements

High School diploma or equivalent, and one (1) year dispatch experience; or equivalent combination of education and experience.
Must pass a post-offer pre-employment drug screening and Criticall test.
Requires Basic Telecommunicators Certification through TCOLE within one (1) year of hire.
Ability to learn police, fire, and EMS operations; and City geography and coordinating response across multiple public safety disciplines.
Ability to prioritize and process multiple calls for service under high-stress conditions.
Skill in obtaining critical information from callers and making accurate, timely dispatch decisions.
Exceptional oral and written communication skills.
Ability to interact professionally, respectfully, and calmly with citizens, coworkers, and partner agencies.
Typing proficiency of at least 32 words per minute.
Ability to maintain composure in stressful situations and exercise sound judgment in emergency circumstances.
Public Safety Telecommunicator I Minimum Requirements: 0–4 years of experience as a public safety dispatcher
Public Safety Telecommunicator II Minimum Requirements: 5+ years of experience as a public safety dispatcher

Nice To Haves

Candidates with current TCOLE Telecommunicators License are preferred.
TCOLE Basic or Intermediate Telecommunicator License (for PST I)
TCOLE Advanced or Masters Telecommunicator License (for PST II)

Responsibilities

Receives emergency and non-emergency calls for service by telephone or radio.
Prioritizes calls, determines the appropriate response, and dispatches police, fire, medical personnel, or other personnel as needed in a timely and efficient manner using radios, telephones, and other communication tools.
Provides detailed information to responders and monitors unit status to maintain situational awareness.
Contacts neighboring law enforcement and emergency service agencies as necessary to request assistance or relay critical incident information.
Sends and receives teletypes to coordinate warrants, protective orders, and other law enforcement communications.
Enters incident, call, and case information into the records management system accurately and timely.
Prepares reports, maintains logs, and ensures compliance with department, state, and federal reporting requirements.
Performs inquiries, criminal history checks, and manages entries for stolen property, missing or wanted persons, and protective orders.
Communicates professionally with citizens, including obtaining information from distressed or emotional callers.
Accepts payments for alarm permits, animal registrations, and prisoner releases, issuing receipts as appropriate.
Completes required training, continuing education, and semi-annual evaluations to maintain Texas Commission on Law Enforcement Officer Standards and Education (TCOLE) certification.
Follows all policies, procedures, and legal requirements governing public safety communications.
Provides operational support during major incidents, disasters, or high-priority situations.
Coordinates with command staff and responders to ensure effective communication and incident management.
Performs other related duties as assigned.