Public Safety Technology Specialist

Baylor University•Waco, TX

1d•Onsite

About The Position

The Public Safety Technology Specialist supports the reliable operation, compliance, and day-to-day readiness of mission-critical public safety technology systems for the Department of Public Safety. This role serves as the technical owner for CJIS-regulated systems, CAD/RMS platforms, and integrated security technologies while also conducting routine operational inspections of cameras, access control, and other physical security assets across campus. The position combines hands-on system administration, troubleshooting, field checks, and vendor coordination to ensure systems remain secure, functional, and responsive to operational needs.

Requirements

An Associate degree in Information Technology or related field
Minimum five years supporting public safety or security technology systems experience
A certification/license in Active and maintaining CJIS Level 4 clearance is required
Applicants must be authorized to work full-time in the United States.

Nice To Haves

A Bachelor’s degree in Information Technology or related discipline
Experience with CAD/RMS and CJIS-regulated environments is preferred
ASIS PSP, CPTED certification, or related technical credentials are preferred.

Responsibilities

Perform daily and routine inspections to ensure public safety technology and physical security systems are operational and properly positioned
Respond to DPS technology support needs (CAD, RMS, TLETS, MDTs, body-worn cameras)
Provide technical and operational coverage during special events
Onboard and maintain system credentialing for all DPS employees with ancillary technology systems in alignment with ITS and CJIS network security
Administer accounts and permissions for CAD, RMS, TLETS, and related systems
Coordinate CJIS compliance activities, documentation, and audits
Collaborate with ITS on infrastructure requirements outside DPS scope (encryption, VLANs, firewalls, VPNs)
Track vendor tickets and manage issue resolution
Perform updates, upgrades, and patching within DPS-managed systems
Assist with integrations, configuration, testing, and procedural documentation
Act as a liaison with ITS and vendors, as needed
Assist with security surveys and site assessments
Recommend system improvements and upgrades
Support installation and expansion efforts within scope of responsibility
Coordinate small vendor-led projects
Maintain equipment inventory and lifecycle tracking
Assist with planning replacements and modernization efforts
Conduct daily barricade/barrier placement checks and coordinate repositioning
Submit daily readiness reports
Clean and maintain accessible camera equipment; coordinate vendor support for elevated access
Conduct quarterly duress button testing and reporting
Perform daily reviews of all deployed camera systems for functionality, clarity, focus, and alignment
Perform all other duties as assigned in support of Baylor’s mission
Comply with University policies
Maintain regular and punctual attendance