Public Safety Technician - 911 Dispatcher

Southfield, City of • Southfield, MI

17h • Onsite

About The Position

This position involves working in a 24-hour, 7-day a week operation, including nights, weekends, and holidays. The role requires receiving and prioritizing emergency and non-emergency calls, evaluating information, and dispatching police, fire, and emergency medical assistance. The technician will perform crisis intervention with distraught callers, use good judgment in stressful situations, and operate communications equipment. Full-time shift work is expected, including mandatory unscheduled overtime depending on staffing. The selection process includes an application, qualification review, driving record and criminal history check, a written examination, an oral board interview, a level 4 background investigation, a psychological evaluation, and a physical exam. Each step must be passed to advance.

Requirements

• High school diploma or equivalent.
• One (1) year of relevant work experience serving the public or in a high volume call center environment.
• Possess voice, speech characteristics (e.g. tone and diction), language and communication skills suitable for telephone and radio operations.
• Current expertise or ability to learn to operate Computer Aided Dispatch (CAD) system and other office equipment.
• Must be able to read and interpret maps.
• Valid driver’s license and must meet the City of Southfield driving record standards.
• Must have NO felony convictions and no record of serious misdemeanor convictions.

Nice To Haves

• Previous experience at a 9-1-1 communications center.
• Ability to type 30 w.p.m.

Responsibilities

• Receive and prioritize incoming emergency and non-emergency calls, complaints, and inquiries from the public.
• Evaluate the information and dispatch police, fire, and emergency medical assistance.
• Perform crisis intervention with distraught callers when necessary.
• Use good judgment and common sense in making decisions and maintain composure during extremely stressful situations.
• Operate communications equipment including computers, radios, and telephones.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED