Public Safety Technical Coordinator

Town of Castle Rock•Castle Rock, CO

4d•Onsite

About The Position

The Town of Castle Rock's Division of Innovation and Technology (DoIT) plans and maintains the Town’s information systems. Employees in this division are dedicated to improving business processes and prioritizing technical projects according to the Town’s strategy and goals. This role serves as the technical lead throughout the lifecycle of public safety projects, from research through fruition and ongoing support. The position involves analyzing technical requirements, troubleshooting technology problems during project implementation, and effectively communicating with customers, vendors, and technical support personnel. The coordinator will also participate in the implementation of complex technical systems, discuss technical requirements and design with vendors and project teams, and participate in vendor contract negotiations. Recommendations for improving system stability, performance, and availability within police and fire departments are expected, as well as identifying solutions for cost savings and productivity enhancements. The role also includes providing user support for public safety computer equipment and applications, assisting in network administration, performing installations and configurations, managing helpdesk tickets, maintaining documentation, managing endpoint protection, purchasing hardware and software, and managing relationships with partnering governmental agencies. The position requires timely and accurate reporting on goals, monitoring industry trends, and recommending technology upgrades. Support to other departments may also be assigned.

Requirements

Bachelor’s degree in Information Technology or a closely related field.
Two to three (2-3) years' previous experience and/or training involving computer networking and hardware/software support in a technical environment; or an equivalent combination of education, training, and experience.
Valid Colorado driver's license
Willingness and ability to actively demonstrate Town of Castle Rock values.
Knowledge of computer hardware and software, telephony, routers, servers and data structure.
Demonstrated ability to quickly learn new technologies and applications.
Fundamental understanding of networking.
Ability to understand and communicate mission critical technical needs of public safety departments and ability to convey technical information to the customer in a non-technical and common descriptive manner.
Ability to establish and maintain effective working relationships with supervisor, fellow employees, and vendors.
Ability to work effectively independently and to collaborate as a strong team member.
Excellent time management skills including ability to effectively advance multiple projects at one time.
Ability to utilize a variety of advisory and design data and information, such as software and hardware manuals, networking manuals, technology publications, and the Internet.
Ability to drive to and physically access various work sites.
Must satisfactorily complete a criminal background check and fingerprint analysis prior to commencing employment.

Responsibilities

Serves as technical lead throughout the lifecycle of public safety projects from research through fruition, and ongoing support.
Analyzes the technical requirements of all public safety projects.
Troubleshoots technology problems during project implementation.
Effectively communicates with customers, vendors, and technical support personnel both within and external to the Town.
Listens to and explains customer needs and complex technical issues to all affected parties.
Participates in and understands the implementation of complex, technical systems.
Participates with vendors and project teams in detailed discussions of technical requirements and design.
Participates in vendor contract negotiations, project execution, and transition to maintenance agreements.
Makes recommendations for improving the overall system goals of stability, performance, and availability within police and fire departments.
Identifies and makes recommendations regarding solutions that provide cost savings and/or productivity enhancements to public safety departments through better use of existing technology.
Evaluates projects for return on investment and strategic value to the Fire and Police departments.
Provides user support for all public safety computer equipment and applications, and assists in public safety network administration.
Performs installation, configuration, upgrades for system components and application software, troubleshooting, initial network and server support, and user instruction.
Manages public safety helpdesk tickets through proper organization and prioritization.
Maintains standards through documentation and cross-training of other DoIT employees.
Responsible for managing endpoint-protection, purchasing approved hardware and software, and managing relationships with partnering governmental agencies.
Provides timely and accurate reporting on goals.
Monitors industry direction and trends.
Stays abreast of technology needs, and recommends upgrades or conversions to new technology.
Performs other duties as assigned or required.
Provides support to other departments as assigned.