Public Safety Systems Specialist

City of Leander • Leander, TX

1d • Onsite

About The Position

Performs complex technical and analytical work supporting public safety software, data systems, reporting, and technology operations. Serves as the primary administrator for routine operation of assigned police department systems, including user management, configuration, testing, troubleshooting, data exchange, reporting support, and system documentation. Works under general direction with considerable latitude for initiative and independent judgment.

Requirements

• Associate’s degree or equivalent from an accredited college or university in a Technology, Criminal Justice, Business, or related field and a minimum of one-year related work experience supporting software systems, databases, reporting, public safety technology, or a related function.
• OR High school diploma and a minimum of three years related work experience supporting software systems, databases, reporting, public safety technology, or a related function.
• Valid driver’s license Texas or any other US State

Nice To Haves

• Bachelor’s degree or equivalent from an accredited college or university.
• Two or more years related work experience with public safety systems, software administration, data reporting, or technology support.
• Experience working for a governmental entity such as a city, county, or state agency.
• Work experience with Power BI, Crystal Reports, SQL based query tools, or similar reporting and visualization tools.
• Work experience using ArcGIS or similar mapping software.

Responsibilities

• Administers assigned police department software and public safety systems, including RMS, Standards, Guardian Tracking, electronic warning and citation systems, PowerDMS, and other assigned platforms.
• Performs routine user administration, permissions management, account setup and removal, pick list maintenance, configuration changes, and other approved system administration tasks.
• Performs daily system support and troubleshooting. Receives and documents user issues, identifies likely causes, resolves problems within assigned authority, coordinates with City Information Technology when appropriate, and escalates significant or recurring issues to the manager or vendor.
• Coordinates monthly and periodic software release activities for assigned systems, including review of release information, testing, documentation of impacts, communication with users, and implementation of approved changes.
• Supports implementation of new software, integrations, modules, workflows, and technology projects. Performs testing, documents results, assists with user acceptance, and helps prepare systems for production use.
• Collects, validates, extracts, and organizes data from department systems for recurring reports, management requests, accreditation needs, grant applications, audits, strategic planning, and analysis projects.
• Creates and maintains recurring reports, queries, dashboards, maps, charts, and data products using Power BI, Crystal Reports, ArcGIS, or similar tools as assigned.
• Maintains system documentation, technical procedures, configuration records, user guides, testing records, vendor support information, and continuity materials for assigned systems.
• Assists with policy administration by maintaining approved policy documents inclusive of CALEA Standards in the department policy management system, routing drafts and revisions through established workflows, tracking acknowledgments, and publishing approved changes.
• Provides technical or system related information for policy drafts when requested.
• Supports grant development by gathering technical specifications, system information, quotes, data, performance measures, and other supporting material requested by the manager for grant applications and required reporting.
• Researches software features, system options, vendor solutions, and technical alternatives and provides findings and recommendations to the manager.
• Assists with department audits, accreditation analysis, administrative reviews, and the release of training on PowerDMS, and operational reviews by producing requested system records, reports, access information, and supporting data.
• Provides user support and training for assigned systems and develops practical instructions that help employees use public safety technology accurately and efficiently.
• Performs other duties as assigned.

Benefits

• Proof of education, certification(s) and experience as listed on the employment application based on the job posting requirements.
• Satisfactory results from a pre-employment criminal history background and driving record check.
• Legal authorization to work in the United States without sponsorship.
• Compliance with the Selective Service Registration for male US citizens and immigrants, who are ages 18-25.
• The City of Leander participates in E-Verify!
• The City of Leander is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability or genetic information in employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree