Public Safety Specialist - Administration

St Louis County Library•Frontenac, MO

1d•Onsite

About The Position

The Administration Department at St. Louis County Library is seeking a full-time Public Safety Specialist to work under the direction of the Manager, Safety & Security. The position is based in a public library setting and is responsible for helping provide a welcoming, safe, and secure environment for employees and patrons, as well as protecting library assets. The role performs a variety of safety and security duties, including circulating through branch areas, explaining and supporting enforcement of the Library’s Code of Conduct, responding to incidents and emergencies, and coordinating with local law enforcement, fire protection, and emergency personnel. The position also conducts quarterly safety and security risk assessments, checks security cameras, documents incidents, and responds to public safety matters after hours. This is a safety-sensitive position requiring the ability to remain alert and safe at all times. St. Louis County Library serves more than 860,000 patrons through branches throughout St. Louis County. Its mission is to provide resources and services that enrich individual minds, enhance lives, and expand perspectives.

Requirements

High school diploma or GED required.
Three to five years of experience in security, social services, or related work directly with the public.
Excellent communication skills, including customer service, conflict resolution, and de-escalation techniques.
Willingness to obtain Adult CPR with First Aid and Automatic External Defibrillation (AED) certification.
Willingness to obtain Mental Health First Aid Certification.
Unarmed Security License issued by St. Louis County Police.
Ability to operate a motor vehicle.
Valid driver’s license with a good driving record.
Ability to use software applications, including Microsoft Word, Excel, and Google applications such as Gmail, Calendar, and Docs.
Ability to stand and walk for an eight-hour shift.
Ability to lift a minimum of 50 pounds.
Ability to remain alert and safe at all times.

Nice To Haves

Bachelor’s degree or 60 hours of college credit preferred.
Experience working with underserved populations preferred.

Responsibilities

Provide customer service while creating a safe and welcoming environment for employees and patrons accessing Library services.
Perform safety and security duties related to protecting Library employees and facilities.
Explain the Library’s Code of Conduct to patrons courteously and tactfully, using de-escalation techniques to address issues and resolve conflicts.
Maintain confidentiality in interactions with patrons and employees.
Circulate through branch exteriors, public spaces, and employee service areas.
Secure the branch at closing and set the alarm system.
Accompany Library employees to parking areas and be the last person to leave the branch parking area.
Work cooperatively with management and employees to maintain a safe environment.
Write incident reports documenting observations, information, incidents, and surveillance activities, and conduct necessary follow-up.
Support employees in enforcing patron suspensions.
Assist with evacuating employees and patrons during emergencies.
Conduct quarterly safety and security risk assessments.
Perform routine security camera checks to ensure cameras are operational.
Create maintenance service requests to address safety hazards.
Respond to public safety matters after hours.
Act as a liaison with local law enforcement, fire protection, and emergency personnel.
Facilitate the release of video footage for police investigations.
Assist local fire department personnel with yearly branch fire inspections.
Perform other duties as assigned.