Public Safety Officer / Security

Hartford Healthcare•Manchester, CT

21d

About The Position

Public Safety Officers serve as front-line guardians of the Hartford HealthCare community. They provide customer service and help ensure environments are safe, secure, and prepared for patients, visitors, colleagues, clinicians, and physicians. Officers help prevent hazardous situations through their presence, respond to and manage hazardous and emergency situations, and provide support and resources after situations are managed. The Greater Manchester Region has approximately 2,500 employees and includes Manchester Memorial Hospital, Rockville General, a multispecialty provider group, and visiting nurse services. The region serves approximately 300,000 people in 19 towns.

Requirements

High school diploma or equivalent.
One year of relevant experience serving the public or patients, such as public safety, corrections, first response, military, mental health work, or a similar healthcare patient-facing role. Related volunteer or degree programs may be substituted for experience at the hiring manager’s discretion.
Valid driver’s license and excellent driving record.
Valid Connecticut Guard Card, or documentation that an application has been submitted, with the expectation of receiving the card within 90 days of hire.
Ability to read, write, speak, and understand English.
Ability to exercise discretion and sound judgment, perform duties promptly and consistently, and work with little direction based on circumstances.
Ability to read and understand oral and written instructions and communicate information effectively.
Positive attitude in support of the organization’s mission, vision, and values, and focus on providing an exceptional experience to patients, customers, staff, and internal and external partners.
Ability to analyze and solve difficult situations, problematic events, and emergencies.
Attention to detail and ability to handle tasks independently.
Basic to intermediate computer and technology skills, including use of electronic tools and resources.

Responsibilities

Provide professional, customer-service-focused assistance to patients, visitors, families, colleagues, clinicians, physicians, and first responders.
Patrol and make rounds of the facility to identify concerning activity, safety concerns, or other problems.
Check credentials and provide information or directions when assigned to fixed areas.
Operate vehicles safely during mobile patrols and comply with traffic and safety rules.
Respond promptly and use problem-solving to take appropriate action to manage and investigate security incidents and hazards.
Maintain current knowledge of instructions, policies, and procedures, and perform work in accordance with them.
Share information with other Public Safety Officers, maintain accurate activity logs, and complete reports and documentation.
Partner with law enforcement and other first responders when circumstances warrant.
Inform a supervisor or other leadership of unusual situations and request additional assistance as needed.
Complete other duties as assigned.