Public Safety Officer / Security

Manchester Memorial Hospital•Cornwall, CT

5d•Onsite

About The Position

Public Safety Officers serve as front-line guardians of the Hartford HealthCare community. They provide customer service and help ensure environments are safe, secure, and prepared for patients, visitors, colleagues, clinicians, and physicians. Officers help prevent hazardous situations through their presence, respond to and manage hazardous and emergency situations, and provide support and resources after situations have been managed. The role is located in Manchester and has a shift detail of 12a–8p every other weekend.

Requirements

High school diploma or equivalent.
One year of relevant experience serving the public or patients, such as public safety, corrections, first response, military service, mental health work, or another similar healthcare patient-facing role.
A valid driver's license and an excellent driving record.
A valid Connecticut Guard Card, or documentation that a Connecticut Guard Card application has been submitted, with the expectation of receiving the card within 90 days of hire.
Ability to read, write, speak, and understand English.
Ability to exercise discretion and sound judgment, perform duties promptly, and work consistently with little direction based on current circumstances.
Ability to read and understand oral and written instructions and effectively communicate information.
A positive attitude supporting the organization's mission, vision, and values.
Focus on providing an exceptional experience to patients, customers, staff, organizations, and internal and external partners.
Ability to analyze and solve difficult situations, problem events, and emergencies.
Attention to detail and ability to handle tasks independently.
Basic to intermediate computer and technology skills, including use of electronic tools and resources.

Nice To Haves

Related volunteer experience or degree programs may be substituted for the experience requirement at the hiring manager's discretion.

Responsibilities

Provide professional, customer service-focused assistance to the Hartford HealthCare community, including patients, visitors, families, colleagues, clinicians, physicians, and first responders.
Patrol and make rounds of facilities to identify concerning activity, safety concerns, and other problems.
When assigned, staff fixed areas to check credentials or provide information and directions.
When assigned to mobile patrols, operate vehicles safely and comply with traffic and safety rules.
Respond promptly and use problem-solving skills to take appropriate action to manage and investigate security incidents and hazards.
Maintain current knowledge of instructions, policies, and procedures, and perform work in accordance with them.
Share information with other Public Safety Officers, maintain accurate activity logs, and complete reports and documentation.
Partner with law enforcement and other first responders when circumstances warrant.
Inform a supervisor or other leadership of unusual situations and request additional assistance as needed.
Complete other duties as assigned.