Public Safety Officer

South Shore Health•Weymouth, MA

16d•$17 - $23•Onsite

About The Position

Under the immediate direction of the Manager and/or Supervisor of Security & Public Safety, provides protective services to the South Shore Hospital community in a professional and supportive manner. Performs a variety of security and safety related functions focusing on the protection of patients, visitors, employees, medical staff, volunteers and Hospital assets.

Requirements

Minimum of 6 months healthcare security and public safety experience required, preferably in an acute care hospital environment.
MA Drivers (or CDL)
Verification of an acceptable motor vehicle driving record, at time of hire, with annual verification required thereafter.
Knowledge of community policing, risk analysis and crime prevention concepts and practices.
Strong problem solving, critical and analytical thinking, good judgment with creative resolutions for positive outcomes.
Ability to deal with and deescalate anxious/stressed people and manage aggression.
Strong interpersonal and communication skills; positive image, tact and diplomacy required.
Demonstrates results-oriented behavior.
Able to recognize, acknowledge, respect and effectively interact with people of different ages and cultures; establish positive relationships; gain trust and respect of others.
Work effectively both independently and in teams.
Basic computer skills; use of access control, database software and communications equipment.
Strong writing skills to provide and maintain documentation to support data.
Aware of and adheres to safety measures for both patient and staff.
Must be able to lift people/equipment, sit, walk and/or stand for extended periods of time and withstand adverse weather conditions.

Nice To Haves

3-5 years healthcare security and public safety experience highly desirable.
High school diploma or equivalent preferred.

Responsibilities

Conducts proactive patrols (patrols with a purpose) of the Hospital campus, including parking lots and satellite buildings.
Provides access control.
Responds to emergent situations involving escalating and violent patients, visitors and others.
Responds immediately and appropriately to all emergencies and disaster situations.
Performs service related duties.
Monitors the Hospital parking program.
Monitors the access control system. Able to unlock, lock and reset devices. Capable of initiating Hospital-wide lock-down.
Monitors the video surveillance system. Able to select the desired camera, operate the device and view recorded video data.
Monitors and responds to the activation of the infant protection system. Able to identify the involved patient, identify the cause of the alarm, clear the alarm and provide the required comments relative to the cause of the activation. Updates identification data throughout the course of the assigned shift and conducts a minimum of one check-and-balance or audit of the system.
Produces Hospital identification badges. Able to enter required data, take digital image, store and save image, and then produce badge. Capable of entering key identification number, employee number and the associated quality control measures.
Reports system malfunctions or maintenance needs to the responsible Operations Coordinator. Contacts approved vendors for required repairs and maintenance during the off-hours.
Able to access motor vehicle registration data.
Conducts initial investigations.
Completes incident reports and other required documentation.
Coordinates the snow removal effort and responds to other weather related emergencies.
Fosters a "Culture of Safety" through personal ownership and commitment to a safe environment.