Public Safety Officer - Security

Hartford Healthcare•Manchester, CT

21d

About The Position

Public Safety Officers serve as front-line guardians of the Hartford HealthCare community. They provide customer service and help ensure environments are safe, secure, and prepared for patients, visitors, colleagues, clinicians, and physicians. Officers help prevent hazardous situations through their presence, respond to and manage hazardous and emergency situations, and provide support and resources after situations are managed. The role is with Hartford HealthCare’s Greater Manchester Region, which includes Manchester Memorial Hospital, Rockville General, a multispecialty provider group, and visiting nurse services.

Requirements

High school diploma or equivalent.
One year of relevant experience in service to the public or patients, such as public safety, corrections, first response, military, mental health work, or a similar healthcare patient-facing role. Related volunteer or degree programs may be substituted at the hiring manager’s discretion.
Valid driver’s license and excellent driving record.
Valid Connecticut Guard Card, or documentation of submission of a Connecticut Guard Card application, with the expectation of receiving the card within 90 days of hire.
Ability to read, write, speak, and understand English.
Ability to exercise discretion and good judgment, act promptly and consistently with little direction, and respond appropriately to circumstances.
Ability to read and understand oral and written instructions and communicate information effectively.
Positive attitude in support of the organization’s mission, vision, and values, with a focus on providing an exceptional experience to patients, customers, staff, and internal and external partners.
Ability to analyze and solve difficult situations, problems, and emergencies.
Attention to detail and ability to handle tasks independently.
Basic to intermediate computer and technology skills, including use of electronic tools and resources.

Responsibilities

Provide professional, customer-service-focused assistance to patients, visitors, families, colleagues, clinicians, physicians, and first responders.
Patrol and round facilities to identify concerning activity, safety concerns, and other problems.
Check credentials and provide information or directions when assigned to fixed areas.
Operate vehicles safely and comply with traffic and safety rules when assigned to mobile patrols.
Respond promptly and use problem-solving skills to manage and investigate security incidents and hazards.
Maintain current knowledge of instructions, policies, and procedures, and perform work in accordance with them.
Share information with other Public Safety Officers, maintain accurate activity logs, and complete reports and documentation.
Partner with law enforcement and other first responders when circumstances warrant.
Inform a supervisor or other leadership of unusual situations and request additional assistance as needed.
Complete other duties as assigned.