Public Safety Officer - Fulltime Overnights - Aurora Oshkosh

American Addiction Centers•Oshkosh, WI

39d•$22 - $33•Onsite

About The Position

The Public Safety Officer provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training. This role inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor. The officer is expected to be alert, observant, and ethical, complying with and enforcing all safety and security rules and regulations. They will maintain their Department uniform and equipment in good repair. The position involves performing routine responsibilities during interior and exterior patrols to ensure safety and security, including inspections for vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and contraband searches. The officer will assist team members, patients, and visitors by providing information, directions, and physical help, and will ensure traffic control and monitor the conduct of visitors on premises, confronting unauthorized persons for questioning. Responsibilities include preventing, responding to, and investigating workplace violence, and responding to service calls such as combative or threatening patients or visitors and team member incidents. The officer serves as a primary resource for de-escalation, utilizing use of force when necessary (e.g., conducted electrical weapon (CEW), handcuffing). They perform key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats. The role requires immediate response to emergency and crisis situations, physically intervening in accordance with training to situations that have a potential for injury. The officer will investigate incidents that occur on Advocate Health property and complete timely and accurate reports, and will address and escalate complaints to the appropriate leader, providing supporting documentation. Liaison rounding duties are performed to cultivate close partnerships with all departments and units, and security awareness education is delivered to team members to leverage their assistance in the overall security of the site. The officer also liaisons with federal, state, and local law enforcement and first responder agencies, and coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices. Maintaining current Department training standards in radio communications, verbal de-escalation, hemorrhage control (e.g., “STOP the BLEED”), CPR, application of clinical restraints, conducted energy weapon (e.g., TASER), to include training on any/all department-issued equipment and/or requirements identified in the training academy and the Annual Training Plan is essential. Assistance with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance is also required.

Requirements

High school graduate or GED
Typically requires 1 year of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, teammates and/or property.
Above average level of emotional intelligence, including empathetic and compassionate responses.
Ability to function in a work environment that maximizes teammate talent, treats each other with respect, and cares for one another like family and with kindness.
Daily commitment to patient-centered safety practices.
Collaborative work with medical staff and external law enforcement, as appropriate.
Ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment.
Ability to interact with peers with positive intent and create innovative solutions through collaborative relationships.
Must successfully pass background investigation, drug screen, pre-placement physical post-offer, pre-employment Physical Requirements.

Nice To Haves

Behavioral Threat Assessment knowledge
Use of Force Review
Crime through environmental design awareness
Ability to present material and facilitate meetings

Responsibilities

Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion.
Maintains a professional, approachable, and service-oriented appearance and demeanor.
Complies with and enforces all safety and security rules and regulations.
Maintains Department uniform and equipment in good repair.
Performs routine interior and exterior patrols to ensure safety and security.
Conducts inspections to identify vulnerabilities, hazards, and fire conditions.
Audits Interim Life Safety Measures.
Manages patient valuables.
Performs thorough contraband searches.
Assists team members, patients, and visitors with information, directions, and physical help.
Ensures traffic control and monitors visitor conduct.
Confronts unauthorized persons for questioning.
Prevents, responds to, and investigates workplace violence.
Responds to service calls, such as combative or threatening patients or visitors and team member incidents.
Serves as a primary resource for de-escalation, utilizing use of force when necessary.
Plans, prevents, practices, and responds to emergencies such as lost or abducted infants/children, fire, and active threats.
Responds immediately to emergency and crisis situations and physically intervenes in accordance with training.
Investigates incidents that occur on Advocate Health property and completes timely and accurate reports.
Addresses and escalates complaints to the appropriate leader and provides supporting documentation.
Performs liaison rounding duties to cultivate close partnerships with all departments and units.
Delivers security awareness education to team members.
Liaisons with federal, state, and local law enforcement and first responder agencies.
Coordinates, briefs, and monitors law enforcement prisoner patient guards.
Maintains current Department training standards in radio communications, verbal de-escalation, hemorrhage control, CPR, clinical restraints, and conducted energy weapon use.
Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance.

Benefits

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program