Public Safety Officer / Security

Hartford Healthcare•Manchester, CT

12d

About The Position

Public Safety Officers serve as front-line guardians of the Hartford HealthCare community. They provide customer service and help ensure environments are safe, secure, and prepared for patients, visitors, colleagues, clinicians, and physicians. Officers help prevent hazardous situations through their presence, respond to and manage hazardous and emergency situations, and provide support and resources after situations are managed. The Greater Manchester Region has approximately 2,500 employees and includes Manchester Memorial Hospital, Rockville General, a large multispecialty provider group, and visiting nurse services. It serves approximately 300,000 people in 19 towns.

Requirements

High school diploma or equivalent.
One year of relevant experience serving the public or patients, such as public safety, corrections, first response, military service, mental health work, or a similar patient-facing healthcare role.
Valid driver’s license and an excellent driving record.
Valid Connecticut Guard Card, or documentation of a submitted Connecticut Guard Card application with the expectation of receiving the card within 90 days of hire.
Ability to read, write, speak, and understand English.
Ability to exercise discretion and good judgment, perform duties promptly and consistently, and work with little direction based on circumstances.
Ability to understand oral and written instructions and communicate information effectively.
Demonstrated positive attitude in support of the organization’s mission, vision, and values.
Focus on providing an exceptional experience to patients, customers, staff, organizations, and internal and external partners.
Ability to analyze and solve difficult situations, problems, and emergencies.
Attention to detail and ability to handle tasks independently.
Basic to intermediate computer and technology skills, including use of electronic tools and resources.

Nice To Haves

Related volunteer experience or degree programs may be substituted for the experience requirement at the hiring manager’s discretion.

Responsibilities

Provide professional, customer-service-focused assistance to patients, visitors, families, colleagues, clinicians, physicians, and first responders.
Patrol and make rounds of facilities to identify concerning activity, safety concerns, or other problems.
Check credentials and provide information or directions when assigned to fixed areas.
Operate vehicles safely during mobile patrols, following traffic and safety rules.
Respond promptly and use problem-solving to take appropriate action to manage and investigate security incidents and hazards.
Maintain current knowledge of instructions, policies, and procedures and perform work in accordance with them.
Share information with other Public Safety Officers, maintain accurate activity logs, and complete reports and documentation.
Partner with law enforcement and other first responders when circumstances warrant.
Inform a supervisor or other leadership of unusual situations and request additional assistance as needed.
Complete other duties as assigned.