Public Safety Officer III (armed)

CaroMont Health • Gastonia, NC

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About The Position

Identify and correct security risks and safety hazards to help provide a secure and safe environment for patients, employees, and visitors. Patrol the hospital and grounds, affiliated practices, and departments outside the hospital, taking appropriate action to help prevent fire, theft, accidents, visitor confusion, disturbances, and other undesirable conditions. Respond promptly and appropriately to calls for assistance from employees, patients, visitors, and physicians, as well as other calls for service directed by a supervisor. Maintain a professional appearance and demeanor, anticipate and respond to customers’ needs, use excellent customer service and de-escalation skills, and use resources appropriately. Maintain accurate records for report writing, patient valuables, and morgue duties.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and clean driving record.
• Internal candidates must meet all PSO II requirements before moving to PSO III and have one year of continuous experience with CaroMont Health Public Safety.
• Complete NC PPSB Unarmed and Armed Security Officer Training, including firearms training, with a minimum score of 80% on all written and field evaluations.
• Demonstrated ability to think and work effectively under stress and deal tactfully with patients, visitors, and hospital employees in diverse situations.
• Ability to communicate effectively verbally and in writing and prepare reports related to assigned duties in a timely manner.
• Understand end-user operation of security systems and technology, including basic PC skills.
• Complete IAHSS Advanced Certification within 12 months.
• For external candidates, in lieu of one year of continuous CaroMont Health Public Safety experience, applicants must have either or a combination totaling five years of qualifying experience: five consecutive prior years as a sworn law enforcement officer; four or more years of relevant military experience resulting in an honorable discharge; armed hospital security experience; or relevant armed officer experience, having left that employment in good standing.
• External candidates must complete CPI, BLS, and IAHSS Basic and Advanced Certifications within 180 days of hire.
• External candidates must complete NC PPSB Unarmed and Armed Security Officer Training, including firearms training, within 180 days of hire, with a minimum score of 80% on all written and field evaluations.

Responsibilities

• Identify and correct security risks and safety hazards.
• Patrol the hospital and grounds, affiliated practices, and departments outside the hospital.
• Take appropriate action to help prevent fire, theft, accidents, visitor confusion, disturbances, and other undesirable conditions.
• Respond promptly and appropriately to calls for assistance from employees, patients, visitors, and physicians.
• Respond to other calls for service as directed by the supervisor.
• Maintain a professional appearance and demeanor, anticipate customers’ needs, and provide excellent customer service.
• Use de-escalation skills in aggressive situations and utilize resources appropriately.
• Maintain accurate records for report writing, patient valuables, and morgue duties.
• Take charge and provide leadership to staff during emergency situations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED