Public Safety Officer (Armed)
Memphis Grizzlies•Memphis, TN
•Onsite
About The Position
FedExForum and Memphis Grizzlies Public Safety Officers are responsible for superior frontline customer service and safety to all FedExForum guests and employees. This role includes greeting and assisting guests, assisting with the safety and security of all persons and property in and on the premises of FedExForum, and filling special requests, as well as proactive problem-solving during events.
Requirements
- Must be 21 years of age or older
- Must be a certified Peace Officer in the State of Tennessee
- Must be currently employed by the City of Memphis Police Department, in good standing, and not under suspension
- Must be eligible to work secondary employment as a City of Memphis Police Officer
- Must be available to work shifts as early as 8:00 AM and as late as 1:00 AM
- Minimum of five (5) years of experience as a Peace Officer, preferably with the City of Memphis Police Department
- Must be certified in CPR and First Aid through the American Red Cross or an equivalent organization
- Ability to perform effectively in high-stress or emergency situations under the direction of FedExForum management
- Strong verbal and written communication skills with the ability to work effectively in a team-oriented environment
- Ability to interact professionally with staff, guests, clients, and VIPs at all levels
- Must be dependable, mature, and professional, with a positive and self-motivated approach
Nice To Haves
- Knowledge and passion for the sports and entertainment industry
Responsibilities
- Ensure all guests are greeted upon arrival, maintaining high first-impression standards
- Maintain designated areas of responsibility during events, ensuring guest experience and facility safety
- Adhere to Memphis Grizzlies/FedExForum and Memphis Police Department dress and grooming standards for each event worked
- Learn the layout of FedExForum and assist guests by directing them to the appropriate locations
- Promote strong guest relations and ensure all guests receive a consistently high standard of service
- Monitor seating areas by assisting guests with seat locations, addressing seat hoppers, and resolving concerns in a friendly and timely manner
- Respond to inquiries, suggestions, and concerns from supervisors and guests
- Notify and follow up with the Arena Security Director/Manager or Public Safety on any reported issues or concerns
- Report to the Guest Relations Supervisor at the end of each shift, ensuring all issues are resolved or properly escalated
- Collaborate with Public Safety, Event Security, and Team Security to ensure the safety of guests, facilities, and employees
- Support Guest Relations and Event Security in enforcing facility standards and policies
- Assist with adherence to facility alcohol management guidelines
- Assist with guest ejections, as approved by the Executive-in-Charge
- Understand and assist with the implementation of emergency procedures and the facility disaster plan
- Assist with managing prohibited activities (e.g., scalping, bootlegging, panhandling) as directed
- Make arrests in accordance with federal, state, county, and local statutes in consultation with the Executive-in-Charge
- Support compliance with individuals listed on the FedExForum Authorization of Agency list
- Notify the Arena Security Director/Manager or Public Safety of any change in status with the Memphis Police Department, including suspensions or injuries
- Maintain a positive, professional presence at all times, including consistently displaying a welcoming demeanor
- Perform other duties as assigned
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What This Job Offers
Career Level
Senior
Education Level
No Education Listed
