PUBLIC SAFETY DISPATCHER - 1ST SHIFT - 6:00AM-2:00PM

Milwaukee County Transit System•Milwaukee, WI

36d•$51,000 - $60,233

About The Position

The Public Safety Dispatcher uses the CAD/AVL system to coordinate and maintain communications with Operators, Route Supervisors, Transit Security Officers, and primarily Public Safety Officers to help ensure safe, efficient, and on-time transit services. The position monitors and manages security incidents and works to resolve them in a timely and responsible manner, applying law enforcement principles. The role assesses incidents using information from callers, dispatchers, field personnel, and video surveillance; shares relevant information with response teams; coordinates and assigns security personnel; and dispatches appropriate assistance. The dispatcher also monitors surveillance systems, preserves and shares incident video, completes reports, supports incident reviews, and liaises with law enforcement and other agencies. Work is frequently conducted in an office or similar indoor environment relatively free from unpleasant environmental conditions or hazards. Physical requirements are sedentary and include exerting up to ten pounds of force occasionally and a negligible amount of force frequently and/or constantly when moving objects.

Requirements

Previous experience dispatching in a law enforcement, public safety, or transit agency environment is required.
Working knowledge of emergency response systems.
Knowledge of the criminal justice system and local, state, and federal laws.
Knowledge of law enforcement policies and procedures.
Computer skills, including spreadsheet, word processing, communications, video surveillance, and related software.
Ability to manage conflict and balance competing interests from multiple stakeholders.
Ability to multitask and monitor multiple situations simultaneously.
Ability to remain calm and work under pressure.
Ability to read maps and give directions.
Ability to develop and execute company strategies to attain outcomes for set goals.
Ability to develop and maintain effective and appropriate working relationships.
Ability to communicate effectively verbally and in writing.
Ability to work independently.
Ability to assess security incidents in real time and make appropriate decisions to resolve incidents, with the goal of keeping Operators and responding parties safe and bringing suspects to justice.
Ability to gather information to aid in locating, identifying, apprehending, and prosecuting perpetrators.
Ability to explain situations, answer queries, and assist internal and external contacts.
Ability to build trust with employees, stakeholders, and outside agencies.
Strong discretion, urgency, and professionalism.
Ability to meet sedentary physical requirements, including exerting up to ten pounds of force occasionally.

Nice To Haves

Emergency Dispatch Certificate or similar equivalent.
Five years of experience as a certified law enforcement officer and/or dispatcher, Military Police, or in a public safety role.
A two- or four-year degree in Criminal Justice, Police Science, or a related field.

Responsibilities

Manage security calls handed off by a Dispatcher to ensure a consistent, high-quality response to security incidents.
Assess security incidents using information from callers, dispatchers, Route Supervisors, Public Safety Officers, Transit Security Officers, and video surveillance.
Provide incident response teams with critical details, including video, descriptions, photos, and other relevant information.
Coordinate and assign Public Safety Officers and Transit Security Officers to security details and monitor their activity to support timely responses and maximize security presence.
Dispatch appropriate assistance, including Route Supervisors, Public Safety Officers, Transit Security Officers, law enforcement, and EMS.
Provide assistance and direction to Bus Operators and callers regarding Operator or passenger security incidents.
Report serious security incidents or events as soon as possible to the appropriate Department heads and others as needed.
Assist the Manager of Safety and Security, Public Safety Manager, and outside agencies in resolving incidents and supporting the riding public.
Monitor building, bus shelter, and bus surveillance cameras.
Download, catalog, preserve, and share security- and incident-related videos internally and externally, including with law enforcement agencies as needed.
Complete Officer Security Reports as needed.
Liaise with law enforcement to assist in apprehending suspects.
Assist with reviewing and classifying security incidents.
Assist with testing and troubleshooting Dispatch communication tools as needed.
Perform other duties as assigned.