Part-Time Public Safety Dispatcher

Washington and Lee University • Lexington, VA

7d • Onsite

About The Position

Provides highly service-oriented dispatch services, responsible for maintaining effective and efficient communications among the Public Safety dispatch center, officers in the field, outside emergency services agencies, the campus community, and the public. Washington and Lee University actively promotes a dynamic and welcoming environment that allows students and employees of multiple backgrounds and perspectives to learn, work, and thrive together. Successful candidates will contribute to that environment and exhibit potential for excellence in their areas of expertise.

Requirements

• A high school diploma or equivalent preferred.
• Prior dispatch center experience is preferred.
• Strong record maintenance skills
• Ability to communicate effectively, both orally and in writing
• Ability to use computers to read and respond to emails and to use basic applications is also required.
• Prior experience with security-related technologies preferred (i.e. CAD/RMS systems, cctv camera systems, access control systems, etc.)
• Successful candidates will possess a high degree of reliability
• Successful candidates will also possess the ability to relate well to students, faculty, and community.
• Must possess a valid Virginia driver’s license and a good driving history.
• Must be able to pass an extensive background check.
• Must be a self-starter and have the ability to work independently, as well as to communicate and interact effectively in a professional, confidential, and courteous manner with team members, visitors, faculty, staff, and students.
• Must be detail-oriented, have the ability to multi-task, and possess strong organizational skills.
• Demonstrated ability to handle confidential and sensitive information.

Nice To Haves

• Prior dispatch center experience is preferred.
• Prior experience with security-related technologies preferred (i.e. CAD/RMS systems, cctv camera systems, access control systems, etc.)

Responsibilities

• Receives and takes action on all emergency and non-emergency calls made to Public Safety.
• Dispatches Public Safety staff as necessary and appropriate, and maintains communication to ensure that all pertinent information is received.
• Coordinates responses to incoming calls involving Student Affairs, Counseling Center, or other departments on campus, as well as law enforcement agencies.
• Able to collaborate and work with individuals from all backgrounds to respond to issues and conflicts within the team quickly and effectively.
• Maintains appropriate logs and records within the dispatch function of the department.
• Receives and transfers calls on the University switchboard system.
• Monitors alarm systems, CCTV camera systems, and other security-related technologies in the Public Safety dispatch center.
• Acts as a knowledgeable resource to students, staff, and visitors to campus.
• Provides general information such as directions, as well as more up-to-date information about campus events.
• Sets high standards and provides excellent customer service to students, staff, faculty, and visitors.
• Other duties as assigned.

Benefits

• The University provides a comprehensive benefits package aimed at supporting the work-life balance, health and wellbeing, financial security, and professional development of employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED