Colorado State Patrol Public Safety Dispatcher - Craig

State of Colorado•Denver, CO

11d•Onsite

About The Position

This position is within the Communications Branch of the Colorado State Patrol, which provides professional public safety communications services for the Colorado State Patrol, partner agencies, and the public. The services include researching and disseminating routine, emergency, and criminal justice information, dispatching, and when required, providing 911 and emergency medical dispatch services. The role involves operating highly complex computer systems and communications equipment to provide information and assistance to citizens and visitors. The position monitors officer activity and safety by utilizing computer systems for entering and retrieving information related to calls for service, general information, and performing investigative inquiries. Through critical decision-making, the role provides information to field personnel, enabling them to appropriately enforce actions and ensuring officer safety.

Requirements

Must be 18 years of age.
Be willing and able to work any shift as part of a permanent schedule after training (nights, weekends and holidays).
Be able to communicate fluently in English and have a clear speaking voice.
One year of full-time 911 emergency dispatch experience OR completion of an authorized Communication Training Officer Program or equivalent will substitute for the required experience.
Must be a Colorado resident at the time of application.

Nice To Haves

High school diploma or a G.E.D.
Type approximately 35 words per minute.
Bilingual skills include reading, writing, and speaking fluently in Spanish, Russian, or other languages.

Responsibilities

Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
Operate the Incident Command/Integrated Command Systems (ICS) in order to record details of calls, dispatches, and messages.
Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
Utilize Computer Aided Dispatch System, and contact emergency response field units to determine emergency units available for dispatch.
Receive and disseminate all requests for emergency services such as 911 calls, suicide, homicide, assaults, domestic disputes, drunk drivers, reports of road rage, motor vehicle accidents, motorists in need of assistance.
Operate designated camera systems, operate radio consoles, and computer terminals to receive, record, and transmit police and other emergency services communication.
Interview callers’ request for emergency services, comprehend, analyze and determine the appropriate level of response.

Benefits

Medical and dental options are available for permanent employees and their dependents.
Short and long-term disability coverage.
Life insurance that includes legal resources and discounts.
Basic Life and AD&D insurance equal to their annual earnings subject to a minimum benefit of $50,000 and a maximum of $250,000 (provided by the State of Colorado at no cost to employees).
State of Colorado's Wellness Program, State of Health (no-cost, year-long program that supports an employee’s health and wellness goals, offers personalized health coaching, skill groups and more. Participants can earn a $20 per month health insurance premium discount).
Access to discounts, promotions and special programs from hundreds of retailers, restaurants, travel and entertainment venues throughout Colorado and across the country through BenefitHub.
State contribution into a Health Savings Account when enrolled in a High Deductible Health Plan.
Medical leave under the Family Medical Leave Act (FMLA) and the State of Colorado Family and Medical Leave Insurance Program (FAMLI).
Eligibility for hybrid or other flexible work arrangements based on the nature of the role.
Excellent retirement benefits including mandatory PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus optional 401K and 457 plans.
Generous time off including 11 paid holidays annually and accrued annual and sick leave and four annual wellness days.
Employee Assistance Program (C-SEAP) is available in every region of the state.
Tuition reimbursement and reduced college tuition at CSU Global and DeVry University.
Credit Union of Colorado membership eligibility.