Public Safety Dispatcher I - Safety & Security

University of Iowa • Iowa City, IA

15h • Onsite

About The Position

The University of Iowa Health Care department of Safety and Security is seeking a Public Safety Dispatcher I. This role performs under general supervision, providing communications of a public safety nature for university public safety and other departments, as well as surrounding law enforcement agencies. The dispatcher utilizes multi-frequency radio, teletype, telephone, TDD, and personal contact. Responsibilities include monitoring university emergency phones and burglar and fire alarm systems. University of Iowa Health Care is recognized as one of the best hospitals in the United States, Iowa's only comprehensive academic medical center, and a regional referral center. It has over 12,000 employees, students, and volunteers working together to provide safe, quality health care and excellent service. Their mission is 'Changing Medicine. Changing Lives.®'. This is a 100% time position, located in Iowa City, Iowa, on the 2nd Shift (1430-2230).

Requirements

• Any combination of clerical education or experience and/or college or university level course work which is equivalent to two years of full-time employment.

Nice To Haves

• Knowledge of the geography of the university campus.
• Knowledge of FCC regulations and public safety dispatching procedures.
• Skill in using equipment such as multi-frequency radio, teletype, telephone, TDD and computers.
• Skill in communicating with members of the public and departmental staff both orally and in writing.
• Ability to enter and retrieve data from a computer terminal, PC or other keyboard device.
• Ability to communicate effectively and coherently over law enforcement radio channels while initiating and responding to radio communications.
• Ability to perform multiple tasks at one time and to remain calm in stressful situations.

Responsibilities

• Operates a multi-line telephone system providing emergency and business information. May be responsible for monitoring 911 phone system.
• Monitors radio traffic from surrounding local and state law enforcement agencies and relays information to patrol units.
• Dispatches duty personnel to requests for assistance or complaints.
• Receives and provides information to visitors, faculty, staff, and students.
• Notifies on-call personnel as required by departmental policy.
• Receives and relays emergency weather and road information to public safety officers and to other university departments and the university administration as required.
• Provides information to institutional public information services or outside news services on incidents and accident information as required.
• Monitors, updates, and relays information regarding building alarms.
• Operates a computer for the state crime computer network.
• Maintains voice communication tapes and applicable files and manuals for reference at public safety dispatch office.

Benefits

• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree