Public Safety Dispatch Clerk

City of Oakdale•Oakdale, CA

1d•Onsite

About The Position

Operates a radio dispatch system, receiving calls and dispatching police and fire equipment and personnel. This role involves receiving emergency and non-emergency calls, monitoring radio frequencies, maintaining records of public safety unit status, and determining appropriate emergency responses. The clerk dispatches police and fire personnel, relays information to field units and other agencies, and handles public inquiries at the front counter. Additional duties include acting as a matron for female prisoners, performing clerical tasks related to police activities, processing reports and warrants, gathering information for incident reports, operating specific computer terminals, making calls for officers, preparing 'Be On The Lookout' notifications, training new dispatchers, operating TDD systems, preparing daily logs and briefing materials, and processing monthly accident reports.

Requirements

Ability to analyze incident situations and prioritize responses.
Ability to handle and process multiple incidents simultaneously.
Ability to operate radios and specialized telephone equipment.
Ability to speak clearly and concisely in an understandable voice via radio and telephone.
Ability to memorize and retain clear and unclear information transmitted during telephone and radio calls.
Ability to maintain calm during tense busy periods of time.
Ability to perform Matron duties processing female prisoners.
Ability to train and provide work direction to others.
Ability to interpret and explain polices & procedures.
Ability to prepare and maintain records and files.
Ability to establish and maintain effective relationships.
Ability to operate modern office equipment.
Ability to maintain records and prepare reports.
Ability to communicate effectively orally and in writing.
Ability to understand, follow oral and written directions.
Ability to answer telephones courteously and efficiently.
Knowledge of Penal and Vehicle Codes.
Knowledge of CAD applications.
Knowledge of operation of radios and specialized telephone equipment.
Knowledge of phonetic alphabet and 10 Code system.
Knowledge of Fire and Police department policies and procedures.
Knowledge of operation of computers and related software.
Knowledge of public contact techniques.
Knowledge of applicable sections of codes and laws.
Knowledge of interpersonal skills.
Knowledge of correct English usage and grammar.
Ability to read and comprehend complex instructions, correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Valid California drivers license.
POST Dispatch and CLETS Certification.

Responsibilities

Receives emergency and non-emergency calls from the public and other jurisdictions.
Monitors multiple radio frequencies.
Maintains records of location and status of public safety units.
Determines if emergency response is appropriate.
Dispatches police and fire personnel and equipment in response to emergencies.
Relays emergency and non-emergency information to public safety personnel in the field.
Activates SWAT team when appropriate.
Dispatches Animal Control Unit, Parking Aide and Community Services Officer.
Interprets information from units in the field which is often sketchy, broken or in code.
Relays information to other agencies, describing the nature of the incident.
Receives and serves the public at the front counter.
Acts as matron, searching and processing female prisoners.
Performs clerical work related to Police activities.
Processes all police reports, files and distributes appropriately.
Processes and files warrants.
Gathers information for incident reports.
Operates probation and warrant terminal and deciphers information.
Makes phone calls requested by Police Officers.
Types and processes "Be On The Lookout" notifications.
Trains new dispatchers.
Operates Telephone for the deaf (TDD) computer system.
Prepares daily log and briefing material for officers.
Processes monthly accident reports and forwards to CHP.
Performs related duties as required.