Transportation Dispatch Clerk

Flagler County•Flagler County General Services Department, FL

3d•Onsite

About The Position

Performs advanced, safety-sensitive, clerical, fiscal, and backup dispatching duties in support of Flagler County Public Transportation’s (FCPT) operations. Assists the Transportation Coordinator in performing administrative duties in a coordinated public transportation system.

Requirements

Graduation from an accredited high school or possession of an acceptable equivalency diploma.
2-years’ experience in administrative, clerical, or financial work.
Must be able to operate appropriate motor vehicles.
Must be able to sit for long periods of time and perform data entry.
Knowledge of office procedures.
Knowledge of county road system.
Ability to organize effectively and efficiently, schedule and dispatch drivers and vehicles to scheduled and unscheduled destinations.
Ability to proficiently operate a personal computer, other office machines and a two-way radio.
Ability to communicate effectively, both orally and in writing, and to understand and carry-out oral and written directions.
Ability to maintain working relationships with the public and fellow employees.
Ability to enforce safety rules, tactfully and firmly, with the public.

Nice To Haves

Public transportation administrative experience preferred.
Possession of Class “C” Florida Commercial Driver’s License or higher with Passenger Endorsement is preferred.
Knowledge of transportation scheduling software such as Trapeze.

Responsibilities

Receives telephone calls, takes cancellations, and schedules trips.
Operates computer dispatch program and directs drivers.
Creates, distributes, and audits manifests of daily trips for FCPT.
Prepares trip and on-time performance reports as needed.
Assists with drivers in mapping help with routes as needed.
Assists with Medicaid verification and billing.
Provides administrative assistance to Transportation Coordinator.
Must comply with the provisions of the Federal Transit Administration (FTA) Drug and Alcohol Regulations.
During emergencies, all employees are considered essential personnel and may be required to perform alternate duties.
All employees will be required to perform other job-related duties as required.