Public Safety Communications Manager

City of Schertz•Schertz, TX

15h

About The Position

The Public Safety Communications Manager provides strategic leadership and oversees the daily operations of the Communications Center. This role ensures the efficient functioning of the Communications Section, including timely and accurate call processing, resource deployment, and communication to support agency needs. Responsibilities include supervising assigned personnel, assigning and reviewing work, conducting performance evaluations, facilitating training and career development, and addressing personnel issues. The manager ensures all radio systems and related equipment are maintained in good working order, manages communications technology and systems, and ensures compliance with state regulations and guidelines. The position maintains effective communication with all user departments and serves as a liaison with external public safety agencies, 911 district boards, vendors, local government officials, and other city departments. The manager may also serve as a communications officer when needed.

Requirements

A High School Degree or GED equivalent is required.
Five (5) years Public Safety Communications experience, including 2 years of supervisory experience.
Must show progressive leadership and management training experience, and responsibility.
Must complete a Department approved leadership training program.
Must begin the application process to attend LEMIT, attend Module 1 upon acceptance and continue attending all modules until complete.
Must have valid Texas Driver's License.
Advanced Telecommunicator Proficiency Certificate from Texas Commission on Law Enforcement required.
TCIC/NCIC Full Access certification required.
CPR & TCPR required.
Must possess or attain certification in EMD within the first year of employment.
NIMS/ICS 100, 200, 700, 800 or ability to obtain within 6 months.

Nice To Haves

College education is preferred.
Master Telecommunicator Proficiency Certificate from Texas Commission on Law Enforcement (TCOLE) preferred.
Preferred experience in a Multi-discipline communications agency.

Responsibilities

Directly supervises the Communications Section.
Works with the Public Safety Departments to develop and maintain training, policies and procedures consistent with their needs.
Performs quality control regarding adherence to Standard Operating Procedures.
Manages the initial and ongoing training of communications personnel.
Ensures appropriate staffing levels for all shifts are maintained.
Serves in the capacity of Communications Officer when workload and staffing levels dictate.
Develop employees through mentoring, coaching, training, performance evaluations and recognition.
Manages the QA process regarding dispatch communications for Fire and EMS in cooperation with those departments.
Maintains records and files of staff training and TCOLE requirements.
Counsels and/or take disciplinary action as necessary.
Completes required reports, prepares memos and briefs supervisors on major events and/or problems.
Provides oversight of communications equipment maintenance.
Maintains records and files of maintenance performed.
Maintain records and inventory of communications equipment and components.
Maintains current licensing from the Federal Communications Commission for all city radio transmitters/stations.
Maintains all TAC (Texas Department of Public Safety Terminal Agency Coordinator) responsibilities for; monthly validations of all TCIC/NCIC records, TCIC/NCIC audits, & employee credentialing.
CJIS Agency Administrator, employee credentialing and CJIS audits.
Serves as the 9-1-1 Custodian of Records, responsible for advanced knowledge of the Texas records retention schedule, testifies in court as an expert witness of the 9-1-1 software, and record validation, and all rules and regulations of the department and division.
Maintain effective working relationships with those contacted in the course of your work, including other public safety agencies and the public.
Analyze situations and adapt to a quick, effective, and reasonable course of action.
Remain calm and professional while handling multiple tasks simultaneously during stressful situations.
Perform data entry and create reports in preparation for data analysis.
Performs other duties as required.
Manage applicant screening, interviewing, recommending new hires, & terminations.
Oversee the Communications Training Officer Program (CTO).