Public Safety Communications Call Taker - Part Time

Consolidated Municipality of Carson City • Carson City, NV

6d • Onsite

About The Position

This is a part-time, FLSA non-exempt position, not to exceed 1,039 hours in any fiscal year, July 1 through June 30. Under immediate supervision, this position performs a variety of duties involved in the receipt and processing of emergency 9-1-1 and non-emergency calls. The Communications Center provides 24 hours a day, seven days a week public safety emergency and non-emergency dispatch services. Due to a high degree of liability which can incur to individuals in this position as well as to Carson City, the training period for this position requires daily and weekly observations where the individual will be required to demonstrate verbal and practical skill improvements. Individuals in this position must be willing to work a varied schedule, which could include day, swing or graveyard shift. Assigned shifts may change every three months. Once completing the training program, employees can anticipate a work schedule of Tuesdays - Fridays, 1100-1600 hours but that can vary. This position connects the public to law enforcement and fire/rescue services. This position requires assisting callers who are victims, survivors, and witnesses of all types of emergency situations and crime, while obtaining and entering essential information regarding emergency situations into a computer. This position is privy to confidential emergency situations and details, helping both emergency callers and public safety/emergency personnel as situations are happening and must remain calm, focused, organized, and able to recall information instantly and keep everyone informed of activities at all times. Situations that employees deal with over the phone can be exciting, challenging, violent, alarming, and distressing under emergency circumstances and deadlines. Employees must have excellent skills in the following: interpersonal, customer service, organizational, coping, diplomacy, tact, compassion and patience. Please apply only if you are sure that you are prepared to work under the conditions outlined above.

Requirements

• Equivalent to high school diploma or GED; AND one (1) year of call taking or customer service experience; OR an equivalent combination of education, training and experience as determined by Human Resources.
• Valid driver’s license
• Must obtain Emergency Medical Dispatch certificate within 3 months of employment.
• Must obtain the NCIC/NCJIS certificate within 3 months of employment.
• Must obtain CPR certificate within 3 months of employment.
• Knowledge of Geographic features and directional information; and the location of major streets, highways, rivers, public places and geographical landmarks in Carson City.
• Knowledge of Call screening techniques and phone etiquette.
• Knowledge of The general functions of the Sheriff’s Office, Fire Department, and Public Works Department.
• Knowledge of Standard office practices and procedures, including records management.
• Knowledge of Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds over the telephone.
• Skill in Working under pressure, exercising good judgment and making sound and timely decisions in emergency and non-emergency situations.
• Skill in Understanding and following oral and written instructions; and performing multiple unrelated tasks at one time.
• Skill in Communicating clearly, correctly and concisely both orally and in writing during emergency and non-emergency situations.
• Skill in Recalling, summarizing, prioritizing and categorizing information.
• Skill in Effectively listening to, communicating with, and eliciting information from upset, emotional, mentally disturbed, irate, threatening individuals, including those under the influence of alcohol or drugs.
• Skill in Dealing successfully with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds, in person and over the telephone.
• Skill in Quickly and accurately following written and oral instruction.
• Skill in Learning rules and regulations quickly and interpreting them correctly.
• Skill in Hearing and distinguishing between several voices at the same time while acquiring and retaining information.
• Skill in Functioning efficiently and calmly under pressure
• Typing accurately with a minimum speed of 35 words per minute.
• Skill in Quickly and accurately operating complex computerized equipment.
• Skill in Reading and understanding maps.
• Skill in Monitoring multiple computer screens simultaneously.
• Skill in Using a headset.
• Skill in Using research techniques.

Nice To Haves

• The recruitment process for this position consists of the following steps: an online skills test (Govworx) which measures job related skills such as typing, spelling, speed, map reading, listening, memory, and other aptitude skills, an in-person interview scheduled for Thursday, November 19, 2026, a background check, Computer Voice Stress Analysis (CVSA), and drug screen. You may also have an opportunity to "sit-along" with a current Dispatcher to see what the job is really like. The performance in each step is reviewed, so applicants are not guaranteed to move to the next step. Individuals who are invited to take the online skills test (Govworx) can access study and practice material here: Candidate Guide: CommsCoach HIRE Assessment | GovWorx Help Center The skills assessment is required to be completed prior to the interview. The invitation to the skills test needs to be accepted within 72 hours and completed no later than 7 days from the initial invitation. You must use a computer with the following functioning hardware: Mouse and Keyboard Microphone and Speakers Webcam (or built-in computer video camera) Stable Internet Connection If you do not have a computer, please reach out to Michaela Pence at [email protected] to arrange an onsite testing date.

Responsibilities

• Receive and process emergency and non-emergency service calls from the public requesting law enforcement, fire personnel, emergency medical services (EMS) or other county services; determine nature, location, responder safety information and priority of incident; recall citizens as necessary.
• Enter incident reports into the computer system accurately and completely, or appropriately refer citizen; input addresses, locations, citizen information, and other pertinent information; update or cancel events as needed; document errors.
• Transfer calls to appropriate agencies, as needed; answer calls from other agencies and take appropriate action as needed.
• Perform records checks for law enforcement and other authorized county personnel, with accuracy and confidentiality, as needed.
• Document officer information on suspects; confirm, enter or validate warrants and previous arrests, update information as needed; advise affected personnel of information updates; run checks of guns, property or other items for wants and registrations.
• Verify and relay information between emergency responders, citizens and others as needed via telephone, mobile computer terminals, and the radio.
• Maintain a variety of automated and manual logs, records and files related to dispatching activities.
• Perform a variety of record keeping, filing, indexing and other general clerical work; print messages from the computer screen as needed.
• Read, update, and remain current on pertinent Agency and Communications Division policies, procedures, rules, and regulations.
• Contributes to the efficiency and effectiveness of the Sheriff’s Office service to its customers by offering suggestions and directing or participating as an active member of a team.
• Uses standard office equipment, including a computer, in the course of the work.
• Demonstrates courteous and cooperative behavior when interacting with the public and City staff; acts in a manner that promotes a harmonious and effective workplace environment.

Benefits

• Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.
• Any City employee may be required to stay at or return to work during emergencies to perform duties specific to this classification or to perform other duties as requested in an assigned response position. This may require working a non-traditional work schedule, working overtime, being placed on stand-by, and working outside normal assigned duties during the incident and/or emergency.
• Employees will be required to successfully pass and maintain Emergency Medical Dispatch (EMD) certification, NCIC/NCJIS certification and CPR certification.
• New employees are required to submit to a fingerprint-based background investigation and drug screen. The fee associated with the background check and drug test must be paid for by the employee prior to beginning employment.
• Employment is contingent upon passing the background and the drug screen.
• Carson City participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each applicant’s Form I-9 to confirm work authorization.
• All candidates who are offered employment with Carson City must complete Section 1 of the Form I-9 along with the required proof of their right to work in the United States and proof of their identity prior to starting employment. Please be prepared to provide required documentation as soon as possible after the job offer is made. For additional information regarding acceptable documents for this purpose, please contact Human Resources at 775.887.2103 or go to the U.S. Citizenship and Immigration Services web page at www.uscis.gov .
• Carson City is an Equal Opportunity Employer.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED