Public Safety Comm Specialist (9039)

Septa • Philadelphia, PA

10d • $59,540 - $74,412 • Onsite

About The Position

The Southeastern Pennsylvania Transportation Authority (SEPTA) is seeking to hire candidates for their Public Safety Comm Specialist position. This role involves working with internal and external departments and agencies to protect riders, citizens, employees, and property of the Authority. The specialist will utilize various communication and information systems, including Police Radio, emergency telephones, video cameras, emergency call box systems, police emergency broadcast frequencies, and crime information computer systems, while documenting services rendered into the SEPTA Police computer database.

Requirements

• High School Diploma or equivalent
• Eight (8) years of experience with radio communications within law enforcement, fire, or ambulance services.
• Exceptional communications skills
• Ability to take direction, be flexible, and dependable, with a positive and cooperative attitude.
• Experience in using personal computers and proficiency in computer data entry required (simultaneously speaking over telephone while entering data on PC, requiring speed and accuracy).
• Excellent power of concentration - ability to handle multiple tasks simultaneously within a distracting environment.
• Ability to function well under stress and remain calm and collected during emergencies.
• Excellent verbal and writing ability.
• Excellent attendance and performance records.
• Must be reliable, responsible, professional, punctual, with good organizational skills.
• Must pass an extensive background investigation.
• Ability to work shifts, holidays, and weekends as required.

Responsibilities

• Receives and processes all requests for emergency and non-emergency service from citizens, Authority employees, and other public service agencies within the 5-county area, dispatching appropriate personnel and equipment.
• Monitors, relays, and transmits priority information using the Philadelphia Police emergency broadcast frequency (J-band) and SEPTA Transit Police broadcast frequency.
• Monitors, services, and documents requests from ridership, Authority employees, and citizens utilizing the Emergency Call Box System.
• Processes criminal investigative queries of persons, vehicles, property, etc., using the State Police (NCIC/CLEAN) and City of Philadelphia (NCIC/PCIC) computer terminals.
• Obtains and enters complete and accurate information of all requests for service into the Computer system, issuing a unique case/control number for each incident serviced.
• Monitors and operates centralized closed circuit digital security camera system.
• Initiates emergency response plans in the event of a major incident such as a tunnel fire or a major accident or derailment with numerous injuries, notifying appropriate support groups.
• Makes notifications to command Police personnel and the Assistant General Manager of Public and Operational Division of all incidents having a significant social, economic, or political impact on the Authority.
• Maintains a working knowledge of the SEPTA Transit Police Communications Operations Directives, including Communication Policy, Telephone Procedures, Radio Broadcast Policy, Radio Broadcast Procedure, Release of Police Reports, Notification to the Inspector General's Office, and General Rules Concerning Confidentiality.
• Complies with all Authority and departmental safety and security policies and procedures, reporting any safety concerns, compromises, or hazards.
• Performs other requirements of the position.

Benefits

• Comprehensive Healthcare Coverage – Medical, prescription, dental, and vision plans with little to no employee premiums.
• Retirement Security – Participate in a Defined Benefit Pension Plan and a 457B Deferred Compensation Plan.
• Work-Life Balance – Enjoy paid parental leave, generous vacation time, and paid holidays.
• Employee Wellness – Access wellness programs and resources.
• Invest in Your Growth – Tuition reimbursement.
• Student Loan Assistance – Positions qualify for the Public Service Loan Forgiveness (PSLF) program.
• Free Travel Perks – FREE SEPTA Transportation Pass.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED