Public Safety Clerk

City of Amesbury•Amesbury, MA

7d•Onsite

About The Position

The City of Amesbury is seeking Public Safety Clerks to provide general and specialized office, clerical, and technical support to the Amesbury Police Department. The role handles confidential law enforcement information and records, performs record-keeping functions including processing police reports, assists the public at the front counter and by telephone and radio, and supports non-sworn police department operations. The position is based primarily in an office and reception setting within the Police Department. It involves frequent sitting, standing, and walking, with occasional lifting of boxes, files, or equipment weighing up to 30 pounds. The work may include interruptions and challenging interactions requiring patience and diplomacy. Occasional after-hours or on-call duties may apply. The schedule is four days on and four days off, in 12-hour shifts.

Requirements

High school diploma or equivalent.
At least one year of clerical or administrative experience.
Pass a background check, including CORI.
Valid Massachusetts driver’s license.
Strong communication skills and ability to interact professionally and courteously with the public.
Attention to detail and organizational skills for maintaining records and processing reports.
Ability to maintain strict confidentiality and handle sensitive information appropriately.
Proficiency with standard office software, databases, and communications equipment.
Ability to remain calm and composed in emergency or high-pressure situations.
Ability to meet the physical demands of the position, including frequent sitting, standing, and walking, occasional lifting up to 30 pounds, and extended periods reading and analyzing reports, correspondence, and data.

Nice To Haves

Clerical or administrative experience in law enforcement or a public safety environment.
Familiarity with local geography and municipal departments.

Responsibilities

Serve as the first point of contact for the public in person and by phone, providing information or directing inquiries to appropriate agencies.
Monitor radio frequencies and reception-area surveillance systems, and report issues requiring attention to the Shift Supervisor.
Maintain confidentiality of departmental information and comply with Massachusetts laws, including requirements related to Criminal Offender Record Information (CORI).
Process, organize, and manage police reports and confidential law enforcement records.
Assist officers with background checks, CORI inquiries, and other investigative support under supervisor direction.
Support non-sworn operations, including detail scheduling, overtime coordination, and data entry.
Prepare and distribute law enforcement documents, including incident and accident reports, subpoenas, and warrants, to internal staff and external agencies.
Coordinate emergency response communication between walk-in visitors and North Shore Regional Dispatch.
Perform Matron duties when applicable to female clerks, including searching female prisoners, caring for lost children, and monitoring detainees as required by law.
Respond to citizen complaints professionally and courteously.
Maintain current knowledge of city geography and key locations to assist officers and the public.
Accurately log and report officer deployment and patrol activities.
Report for duty in the designated Public Safety Clerk uniform.
Perform other duties as assigned by the Chief of Police or designee.