Public Safety Call Center Operator
City of Aurora•Norfolk, VA
•$19 - $24•Onsite
About The Position
The City of Aurora is growing and looking for dedicated and collaborative individuals to join their team. They are seeking individuals who demonstrate the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service. This role is responsible for assisting community members with obtaining records, answering incoming calls on the police records line, and providing customer service at the Records service window.
Requirements
- High School Diploma or GED.
- One (1) year of general clerical experience with an emphasis on customer service and cash handling.
- Knowledge of office practices and procedures.
- Complex record keeping systems; Word, Windows
- Use judgement to ensure confidential information remains protected
- Data entry, sentence clarity, and multi-tasking.
- Ability to establish and maintain effective working relationships with employees and citizens.
- Handle stressful situations with tact and diplomacy.
- Communicate effectively both orally and in writing.
- Memorize and retain updated processes
- Critical thinking to navigate technical tasks; use resources when unsure and Lead or Supervisor is not available
Nice To Haves
- Two (2) years of general clerical experience with an emphasis on customer service and cash handling.
- Experience working in a judicial or law enforcement environment.
Responsibilities
- Answers all incoming calls to the Public Records Line
- Tracks, distributes, files and scan documents.
- Responds to phone inquiries for obtaining criminal justice records
- Follows record dissemination laws, policies, and procedures
- Review and redact various types of criminal justice records.
- Provide limited information to requester over the phone, IE: insurance information from vehicle accidents
- Route calls for other units to the appropriate unit
- Receives and processes payments for criminal justice records and other police services.
- Operates a variety of office machines
- Performs additional duties as assigned
Benefits
- Competitive total compensation package
- Well-Funded General Employees Retirement Plan
- On-site fitness center and overall employee well-being programs
- Internal educational programs to assist with career advancement
- Access to innovation workspaces
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
