Public Safety Ambassador

Capital Metropolitan Transportation Authority•Austin, TX

4d•Onsite

About The Position

This position reports to the Public Safety Supervisor. This position will provide a visible presence on the Capital Metropolitan Transit System and at CapMetro facilities. This position will help ensure a safe and welcoming environment for customers, visitors, and staff. This position will also provide information and directions to patrons and be an informational conduit to the CapMetro Operations Center, other CapMetro departments, and to first responders; as well as assisting with various safety and security operations as part of their daily activities while working as first line customer service Ambassadors.

Requirements

High school diploma or GED
Must maintain a valid Texas driver’s license.
Knowledge of National Incident Management System and/or Incident Command System.
Basic computer skills and familiarity with Microsoft Office Suite.
Ability to work in a team environment, partnering well with employees, management, users, vendors, contractors and undertake duties and tasks as assigned without requiring close supervision.
Ability to be a positive and constructive contributor in a team-based environment.
Highly effective oral, written, and interpersonal communication skills
Ability to establish and maintain effective working relationships with employees, officers, management, service contractors and the general public.
Analytical ability to find solutions to complex problems and issues.
Ability to meet established deadlines, populate spreadsheets and write detailed reports.
Ability to effectively communicate with various individuals with wide ranging levels of education and abilities.
Ability to learn and apply de-escalation, anti-bias, problem solving, security/safety awareness training, and other training related to the skills needed to perform successfully.

Nice To Haves

Two (2) years’ experience providing high level customer service to a diverse customer base preferred.
Experience as an armed or unarmed security guard, law enforcement officer, or equivalent position within the military preferred but not required.

Responsibilities

Respond to calls for service at CapMetro’s park & rides, bus stops, rail stations, and transit centers looking for unsafe and/or dangerous conditions.
Provide customer service giving directions, tips, rules, and information associated with CapMetro services and properties.
Identify when first responders are needed at a scene and provide any information necessary to ensure their prompt response.
Conduct safety and security site inspections and document and/or report observations as required.
Work with CapMetro departments to create and maintain a safe and secure environment on the transit system.
Conduct safety/security and customer service-related ride-a-longs to engage, inform and educate customers.
Interact with customers and staff on the system and provide assistance or information as needed.
Issue notices of violations when necessary.
Issue/sell passes for CapMetro services to customers.
Assist CapMetro Public Safety Officers with duties not requiring law enforcement authority.
Complete incident reports and other documentation as required.
Organize and administer educational programs for CapMetro staff and contractors.
Inspect security systems and equipment to ensure operational use and detect and report evidence of tampering, damage and/or malfunction.
Assist service operators and CapMetro staff by interacting and providing assistance to riders and the general public.
Participate in emergency preparedness and response training.
Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns.
Perform other duties as required and/or assigned.