Public Records Researcher

HireRight•Nashville, TN

1d•Onsite

About The Position

Responsible for delivering a best-in-class customer and candidate experience by conducting credit, criminal, and database background checks in accordance with qualitative and quantitative performance standards. Utilizes telephone and electronic verification processes professionally and efficiently while adhering to company policies and procedures to support timely candidate hiring decisions.

Requirements

High school diploma or GED required
Computer literate with specific experience of using Microsoft Office and email proficiently
Confident with telephone communications, including chasing for information whilst maintaining good clients/candidates relations but robustly to be able to close tasks off
Ability to communicate written and verbally in English with fluency and in a polite way

Nice To Haves

College Degree prefered
Previous customer service experience preferred

Responsibilities

Ensures that duties are carried out professionally and in line with the priority to help candidates get hired
Quickly and effectively researches and verifies facts provided by candidates of clients’ to ensure the screening process is completed in a timely manner
Conducts interviews with professional referees to verify candidates’ employment history
Communicates with candidates, with tact and diplomacy, to obtain missing information or to clarify details as quickly as possible
Maintains regular contact and supports candidates to assist them throughout the screening process where necessary
Collaborates with other teams to keep clients informed of issues throughout the screening process
Reviews and maintains a good understanding of service level agreements and performs work in accordance with clients’ requirements
Implements changes to processes as directed following changes to service level agreements
Stays up to date with procedures and Service Level Agreements to ensure clients’ needs are continually met
Ensures all actions comply with the Data Protection legislation
Maintains accurate and up to date records of actions taken in the background screening process
Produces reports for clients that are accurate and representative of the full facts and in line with the accepted standards
Maintains a standard of work that meets the department quality and productivity targets
Conducts phone calls in a manner that is professional and reflects the overall ‘helping people to get hired’ philosophy
Assists team members and works as part of the team to ensure customers’ expectations are met