Public Records Lead

State of North Carolina

17h•Onsite

About The Position

The North Carolina State Highway Patrol's Public Information Office is seeking a Public Records Lead to join their team. This role will oversee the receiving, processing, and fulfilling of public records requests for the North Carolina State Highway Patrol and its associated agencies. The Public Records Lead will collaborate with the Public Information Office, Legal section, and Commanders Office to ensure requests are handled in accordance with state law requirements.

Requirements

Bachelor’s degree in communications, public relations, public affairs, media journalism, English, or a related field from an appropriately accredited institution AND two years of experience in communications, public relations, or publicity work; or an equivalent combination of education and experience.
Criminal Background Investigation
Drug Screening Test

Nice To Haves

Working knowledge of journalistic principles and practices; techniques for disseminating information to the public through a variety of news media and of the methods and techniques of planning, writing, and editing publications
Experience responding to public records requests and/or experience making public records requests
Knowledge of and/or experience with NC General Statutes.
Demonstrated strong communication skills, both verbal and written, for dealing with the public and the media
Demonstrated ability to collect and prepare material for speeches; write according to accepted standards for magazine and press publications
Experience using redaction software
Ability to work independently
Detail-oriented, accurate and resourceful
Strong writing/copy editing experience

Responsibilities

Ensure all records management and disclosure practices follow applicable laws (such as North Carolina public records statutes included under Chapter 132), including timelines, exemptions, and retention rules.
Assist and mentor public records staff, assign workloads, set priorities, and provide training on procedures, legal updates, and best practices.
Oversee the intake, tracking, and fulfillment of public records requests, ensuring responses are accurate, timely, and properly documented.
Create, update and enforce records management policies, including classification, retention schedules, and secure handling of sensitive information.
Act as a liaison between the Patrol’s Public Information Office, Patrol Leadership, Legal Section, and the public to resolve complex requests, clarify requirements, and maintain transparency.