Public Programs Host

Strong National Museum•Rochester, NY

2d•$0 - $17•Hybrid

About The Position

The Strong offers programs for individuals of all ages to learn about the power and importance of play in their lives. The public programs host is responsible for providing extraordinary guest service while assisting in the execution of museum public programs. This position is responsible for assisting in the set-up and take-down of events, monitoring and maintaining program supplies, and facilitating hands-on exploration of playful, educational themes. This position requires a dynamic, creative, organized, and energetic individual who is passionate about interacting with juvenile and adult audiences and is able to work a flexible schedule that requires weekends. The public programs host is required to expend such personal efforts as may be needed to keep up with advances in subject matter information related to this position. All museum staff are expected to cooperate with one another in furthering the museum’s general objectives and in completing museum projects. Similarly, all staff consistently maintain a positive and enthusiastic attitude, act with integrity and in accordance with the highest ethical standards, and demonstrate a loyalty to the museum in all public contacts. Guests and colleagues deserve our best efforts every day.

Requirements

Must consent to and pass a drug screen and criminal background check as conditions of employment.

Nice To Haves

Dynamic, creative, organized, and energetic individual who is passionate about interacting with juvenile and adult audiences.
Able to work a flexible schedule that requires weekends.
Must expend such personal efforts as may be needed to keep up with advances in subject matter information related to this position.
Cooperate with one another in furthering the museum’s general objectives and in completing museum projects.
Consistently maintain a positive and enthusiastic attitude, act with integrity and in accordance with the highest ethical standards, and demonstrate a loyalty to the museum in all public contacts.
Attend training as assigned to be eligible to participate in mascot-style costume role.
Take initiative to identify and solve problems.
Publicly support team decisions, even if they conflict with personal opinions.
Participate in all required museum trainings.
Welcome new staff and create a positive work environment.
Identify and act on opportunities to help and support the efforts of coworkers and staff from other teams.

Responsibilities

Provide quality service to guests, both onsite and offsite, regardless of specific assignment. Understand the importance the museum places on extraordinary guest service and treat everyone with dignity and respect.
Greet, welcome, and interact with museum guests on behalf of public program activities.
Report to work on time, as scheduled.
Under the supervision of the Public Programs Manager, assist in the execution of public programs.
Assist program volunteers and entertainers as needed.
Participate in the set-up and take-down of public programs events.
Facilitate program crafts and activities at specific stations. Model proper use of materials and supplies. Always remain in assigned area, unless permission is granted by the program leader.
Keep work areas safe and inviting by cleaning up after activities. Restock and maintain inventory of craft and activity supplies as needed. Notify program leader of low-stock items if necessary.
Engage with museum guests in a full-body mascot-style costume or escort the costume character, as requested. Attend training as assigned to be eligible to participate in this role.
Provide answers to guests’ questions, including information regarding daily events, programs, and museum membership.
Monitor safety considerations, handle minor emergencies appropriately, and call for assistance as needed.
Take initiative to identify and solve problems. Publicly support team decisions, even if they conflict with personal opinions.
Participate in all required museum trainings.
Welcome new staff and create a positive work environment.
Identify and act on opportunities to help and support the efforts of coworkers and staff from other teams.
Assist in various programs, as assigned.