Public Programs Coordinator

SCOTT FAMILY AMAZEUM•Bentonville, AR

4d•$17 - $17•Onsite

About The Position

The Public Programs Coordinator is an energetic, organized individual with a passion for guest experiences and behind the scenes logistics. In collaboration with the Sr Manager, Guest Experience, the Coordinator translates approved program priorities, educational expectations, budgets, and strategic goals into an organized calendar, clear project plans, engaging activities, community partnerships, and well-supported guest experiences. The Public Programs Coordinator leads the logistical, creative and day-to-day coordination of public programs, which include adult programming, sensory-friendly programs, community-partner activations, museum wide celebratory events, and relevant offsite experiences. The Coordinator also provides functional mentorship to Activators engaged in public program work.

Requirements

High school diploma or equivalent.
1+ year experience in program coordination, event planning, informal or formal education, community engagement, or a related field.
Experience working with children, families, and diverse audiences.
Demonstrated ability to organize multiple programs, timelines, partners, resources, and deliverables with accuracy and consistent follow-through.
Strong collaboration and communication skills, including the ability to clarify roles, communicate expectations and changes, provide task-specific feedback, and maintain productive working relationships.
Ability to respond calmly and resourcefully to changing guest needs, staffing realities, logistical challenges, and program conditions while working within established authority.
Proficiency with Google Workspace and Microsoft Office applications, with the ability and willingness to learn other technology and project-management systems required for the role.
Provide the necessary documentation to prove that you are a U.S. citizen, permanent resident, or a foreign national with authorization to work in the United States
Complete and pass a background check

Nice To Haves

Experience developing or facilitating interactive, play-based, or inquiry-based educational programs.
Experience supporting the learning, reflection, or skill development of peers or team members through functional mentorship.
Experience coordinating community partners, public events, or cross-functional projects.
Experience gathering feedback, evaluating program outcomes, and recommending improvements.
Associate or bachelor’s degree in education, hospitality, science, museum studies, community engagement, or a related field; relevant experience may be substituted for education.
Bilingual or multilingual communication skills.

Responsibilities

Maintains the annual public program calendar and translates priorities, educational expectations, approved budgets, and strategic goals established with the Sr, Guest Experience Manager into coordinated program plans.
Develops, prototypes, coordinates, and implements approved interactive programs; adapting activities and logistics to support guest needs, available resources, safety, and changing conditions.
Uses guest, partner, and team feedback to assess accessibility, educational value, and impact; documents learning and recommends practical improvements and future opportunities.
Monitors guest interests, community opportunities, and informal learning practices;recommends new ideas and seeks approval from the Sr Manager, Guest Experience for significant program changes or resources outside established authority.
Serves as lead and/or support facilitator for public programs
Creates and maintains project plans, timelines, task assignments, resource plans, program documentation, and communication systems that support multiple programs at different stages of development.
Builds productive community partnerships and coordinates across Amazeum teams, including Marketing and Communications and the Events Team, to align program content, promotion, facilitation, evaluation, and event-wide logistics.
Serves as the primary point of contact with community partners to coordinate and arrange logistics; conducts follow up customer relationship protocols with community partners
Coordinates program staffing and assignment needs with the Guest Engagement Manager and Guest Experience Coordinator, who retain responsibility for schedules, workload, coverage, and formal supervisory decisions.
Tracks expenses, purchasing, supplies, and inventory; prepares resource requests and makes purchases within approved budgets, procedures, and the authority of the role.
Prepares activity materials and supplies necessary for public programs.
Maintains and organizes an inventory of supplies, equipment, and props required for implementing public programs.
Advocates for and communicates the Amazeum’s mission, impact and culture to the public and team.
Provides functional mentorship to Activators through program development, prototyping, play- and inquiry-based facilitation, reflection, and continuous improvement without assuming formal supervisory authority.
Coordinates program-based Activator assignments with the Guest Engagement Manager and provides clear task direction, resources, feedback, and support through completion.
Develops and delivers training that prepares participating team members with the program purpose, facilitation approach, logistics, safety considerations, and guest experience expectations.
Invites team input, creates appropriate opportunities for Activators and other team members to contribute ideas and practice project leadership, and communicates schedules, changes, and support needs consistently.