Public Programming Associate

The Frick Museums and Art of Pittsburgh•Pittsburgh, PA

11d•Onsite

About The Position

As a member of the Learning and Visitor Experience department, the Public Programming Associate supports the implementation of the Frick Pittsburgh’s annual slate of high-quality, engaging public programming including, but not limited to, lectures, specialty tours, performances, site wide community events, and workshops. This is a United Steelworkers represented position. Must have a commitment to fostering a workplace culture of equity and inclusion.

Requirements

Strong organizational and time management skills
Strong problem-solving abilities to adapt to changing situations in real time
Engaging communicator with enthusiasm, energy, flexibility and adaptability who enjoys working collaboratively
Professional, reliable, punctual and willing to work a flexible schedule. Although scheduling is flexible, ideal candidates should be looking for consistent, year-round work and must provide a minimum amount of availability per month.
Strong interest in art, history and/or museum work
Ability to address potentially challenging interactions with empathy
Ability to operate with little direct supervision to create exceptional, visitor-centered educational experiences
Ability to walk and stand for extended periods of time and to lift 30 lbs., stack and secure chairs, and move and carry tables with assistance
Act 33/34 clearance
Clearance of a criminal background check and FBI fingerprinting

Responsibilities

Serve as a day-of support person for public programs at the Frick.
Under the direction of the Manager of Public Programming, support program logistics immediately before, during and after a program to ensure a high-quality visitor experience.
With approval from the Manager of Public Programming, assist the Curator of Performance Events to provide day-of support for performance programs.
Serve as a liaison for program vendors, speakers, or performers.
Support program or performance check-in and serve as a friendly, helpful resource for program attendees. Provide consistent, professional customer service to visitors and program attendees.
Understand the purpose, scope, and logistics of each program or performance to appropriately direct visitors and answer questions.
Assist with any set-up, tear down or clean up.
Assist with the implementation of L&VE responsibilities within annual large, site wide events including Summer Fridays and Winterfest.
Support L&VE program and performance staff in navigating last minute changes or unexpected circumstances and help find solutions to maintain the integrity of the program.
Other duties as assigned by management.
Assist with pre-program preparation and post-program evaluation.
Under the direction of the Manager of Public Programming, prepare materials for upcoming programs including organizing printed materials, prepping refreshments, assisting with tech set up, organizing supplies, etc.
Under the direction of the Manager of Public Programming or the Curator of Performance Events, help facilitate pre-program rehearsals and/or tech run-throughs.
Following a program, participate in program debrief to evaluate the success of a program, identify areas of improvement, and assess visitor feedback.