DEP Notary

SkySource Solutions•Henderson, NV

2d•$0 - $20•Hybrid

About The Position

SkySource Solutions has partnered with MetLife Legal Plans, the nation's leading provider of voluntary legal benefits, to hire Public Notary Customer Service Representatives for an exciting hybrid opportunity in Henderson, NV. As a Public Notary Customer Service Representative, you will assist members with digital estate planning services, answer customer inquiries, conduct secure online notarizations, and provide exceptional customer support. This is an excellent opportunity for candidates seeking to build experience in legal services, customer success, digital notarization, and professional office operations. This position offers a path to permanent employment for individuals who demonstrate strong attendance, performance, professionalism, and a positive attitude. Training will be conducted fully onsite for approximately 2-3 weeks. After successful completion of training and performance evaluation, employees may transition to a hybrid schedule: 2 days in office (typically Wednesday and Thursday, subject to change) and 3 days work-from-home. Hybrid eligibility is based on meeting or exceeding performance expectations.

Requirements

Active Nevada Notary Public Commission
Ability to obtain Nevada Electronic Notary Certification.
Strong customer service and communication skills.
Ability to handle sensitive information professionally.
Comfortable working in a call center, administrative, legal, or office environment.
Strong computer skills and ability to navigate multiple systems simultaneously.
Excellent problem-solving and multitasking abilities.
Ability to adapt to changing procedures and workloads.

Nice To Haves

Previous notary experience preferred.
Legal, compliance, or administrative office experience.
Experience in customer service or call center environments.
Experience using CRM systems such as Zendesk.
Bilingual Spanish preferred.
Bachelor's degree preferred.

Responsibilities

Respond to incoming customer calls, emails, and live chats.
Assist members with eligibility, coverage, and digital estate planning inquiries.
Conduct secure online notarizations, including identity verification and notary witnessing.
Clearly communicate detailed scripted information through phone and video interactions.
Troubleshoot technical issues related to virtual notarization sessions.
Make outbound follow-up calls to ensure customer concerns are resolved.
Maintain accurate records and documentation.
Support new team members through mentoring and on-the-job assistance when needed.
Follow all compliance, security, and documentation requirements.
Deliver exceptional customer service with professionalism and empathy.