Public Information Officer UN

City of Albuquerque•Albuquerque, NM

About The Position

The Public Information Officer (PIO) develops, coordinates, and implements public information and communications strategies for an assigned City of Albuquerque department. The role communicates department programs, services, initiatives, and activities to the public and news media through clear, accurate, timely, and effective communications. The PIO serves as a primary media liaison and may act as a department spokesperson when appropriate. The position works closely with department leadership, subject matter experts, and the City's Communications and Marketing team to ensure information is accurate, coordinated, and consistent with City policies, priorities, and procedures. It requires strong writing skills, sound judgment, initiative, and the ability to manage multiple assignments and respond effectively to time-sensitive or sensitive situations. The role may require on-call availability and work outside regular business hours, including evenings and weekends. This is an unclassified, at-will position.

Requirements

A bachelor's degree from an accredited college or university in journalism, communications, public relations, marketing, public administration, or a related field is preferred.
Three years of professional experience in public information, media relations, journalism, public relations, strategic communications, or a related field is preferred.
For assignments to the Environmental Health Department: a bachelor's degree in journalism, communications, business administration, public relations, or a related field is preferred.
For assignments to the Environmental Health Department: three years of marketing or communications experience is preferred, including one year of supervisory experience.
Education and experience directly related to the minimum requirements may be interchangeable on a year-for-year basis.
Possession of a valid New Mexico Driver's License, or ability to obtain one by the date of hire.
Possession of a City Operator's Permit (COP) within six months from the date of hire.
May be required to work nights and weekends on occasion.

Responsibilities

Develop, implement, and evaluate strategic communications plans to inform the public about department programs, services, initiatives, and priorities.
Serve as a primary media contact and, when appropriate, department spokesperson; respond to media inquiries, coordinate interviews, and maintain professional relationships with news organizations.
Research, write, edit, and distribute public information materials, including press releases, media advisories, statements, talking points, speeches, newsletters, and digital content.
Work with department leadership, subject matter experts, and the City's Communications and Marketing team to verify information, develop messaging, and coordinate communications in accordance with City procedures.
Plan and coordinate press conferences, media briefings, public announcements, and other communications-related events, including logistics, speakers, and supporting materials.
Identify proactive communications opportunities, develop media pitches, monitor news coverage, and recommend responses to emerging issues.
Develop and coordinate website content, social media, photography, video, publications, and other communications materials in collaboration with appropriate City staff.
Prepare department leadership and City officials for media interviews and public appearances, including developing briefing materials, key messages, and anticipated questions.
Assist with public information and media coordination during emergencies, critical incidents, and other sensitive or time-sensitive situations.
Maintain communications records, media contacts, activity trackers, and reports; coordinate public outreach efforts and evaluate communications effectiveness.
Represent the department at community meetings, professional events, and other activities as appropriate.
Participate in professional development and assist with special projects and other related duties as assigned.