Public Housing Specialist II

Western Piedmont COG•WPCOG - Valdese Public Housing Authority, NC

About The Position

The WPCOG Regional Housing Authority is seeking a highly organized, customer-focused professional to administer Public Housing programs in accordance with HUD regulations and agency policies. The role includes eligibility determinations, rent calculations, case management, compliance reviews, recertifications, and public housing property management activities. The specialist provides customer service to applicants, participants, residents, property owners, landlords, and the general public. The position also involves maintaining confidential records, preparing HUD and agency documentation, and conducting property visits and other field work as required.

Requirements

High school diploma or GED required.
Two years of experience in affordable housing, case management, property management, eligibility determination, customer service, or a related field.
Knowledge of HUD regulations, Housing Choice Voucher Program requirements, and/or Public Housing operations.
Knowledge of eligibility determination and income verification procedures.
Ability to interpret and apply federal regulations, agency policies, and program guidelines.
Strong mathematical and analytical skills for rent and subsidy calculations.
Excellent customer service and conflict-resolution skills.
Ability to communicate effectively both orally and in writing.
Ability to establish and maintain professional relationships with residents, landlords, coworkers, and community partners.
Proficiency with Microsoft Office applications and housing management software.
Ability to manage multiple priorities and meet deadlines with attention to detail.
Any equivalent combination of education and experience that provides the required knowledge, skills, and abilities may be considered.

Nice To Haves

Associate degree in Business Administration, Human Services, or a related field preferred.

Responsibilities

Interview applicants and participants to determine and maintain eligibility for housing assistance programs.
Verify income, assets, household composition, expenses, and other eligibility factors.
Process admissions, annual recertifications, interim recertifications, transfers, and program terminations.
Calculate tenant rent, housing assistance payments, and utility allowances in accordance with HUD regulations.
Prepare and process Housing Assistance Payment (HAP) contracts and related program documentation.
Maintain accurate participant records and case files.
Provide information and guidance to applicants, participants, residents, landlords, and the general public regarding program requirements.
Investigate and resolve participant, resident, and landlord concerns.
Monitor participant and landlord compliance with program requirements.
Assist with occupancy, leasing, inspection coordination, rent collection, and resident relations for public housing units.
Prepare reports, correspondence, and documentation required by HUD and agency management.
Conduct property visits and other field work as required.
Maintain confidentiality of sensitive information.
Perform other related duties as assigned.