Public Health Project Coordinator – Quality Improvement

City of Detroit • 100 Mack Avenue, MI

1d

About The Position

Under the supervision of the Public Health Project Leader, the Public Health Project Coordinator–Quality Improvement, will be responsible for coordinating the Detroit Health Department’s (DHD) process improvement activities. DHD is committed to a Health in All Policies approach, recognizing that public health is shaped by decisions across City government, community systems, and the built environment. They must be a self-starter, be able to work independently and collaboratively as a part of the quality management team to help guide continuous quality improvement (CQI) projects. This role will also support the build out of a department-wide QI culture including the use of Plan-Do-Study-Act(PDSA) cycles and Lean tools as part of ongoing performance and accreditation efforts.

Requirements

• Bachelor's or Master's degree Public Health, Business Administration, Health Science Administration or other related field, with two years experience in community engagement, community organizing, and project coordination and implementation.
• Skilled in Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook).
• Strong verbal, written, and interpersonal communication skills.
• Ability to engage actively in discussion, take initiative, and remain intellectually agile.
• Ability to interact effectively with state and city personnel, health care professionals, and the general public.
• Analytical/Assessment Skills: Describe factors affecting the health of a community (e.g., equity, income, education, and environment). Use quantitative and qualitative data. Describe assets and resources that can be used for improving the health of a community. Apply data insights to inform planning, evaluation, and improvement strategies.
• Policy Development/Program Planning: Contribute to implementation of organizational strategic plan. Support planning processes aligned with performance goals, accreditation readiness, and continuous improvement.
• Communication Skills: Identify the literacy of populations served (e.g., ability to obtain, interpret, and use health and other information; social media literacy). Communicate in writing and orally with linguistic and cultural proficiency (e.g., using age-appropriate materials, incorporating images). Suggest approaches for disseminating public health data and information (e.g., social media, newspapers, newsletters, journals, town hall meetings, libraries, neighborhood gatherings). Convey data and information to professionals and the public using a variety of approaches (e.g., reports, presentations, email, and letters). Describe the roles of governmental public health, health care, and other partners in improving the health of a community. Effectively facilitates meetings and discussions with internal teams and external partners.
• Cultural Competency Skills: Describe the concept of diversity as it applies to individuals and populations (e.g., language, culture, values, socioeconomic status, geography, education, race, gender, age, ethnicity, sexual orientation, profession, religious affiliation, mental and physical abilities, and historical experiences). Describe the diversity of individuals and populations in a community. Describe the ways diversity influences policies, programs, services, and the health of a community. Address the diversity of individuals and populations when implementing policies, programs, and services that affect the health of a community. Respect varied perspectives in group settings and decision-making processes.
• Community Dimensions of Practice Skills: Engage community members (e.g., focus groups, talking circles, formal meetings, key informant interviews, program recruitment) to improve health in a community. Provide input for developing, implementing, evaluating, and improving policies, programs, and services. Support quality improvement efforts that are grounded in community and population health priorities.
• Financial Planning and Management Skills: Operate programs within budget. Describe how teams help achieve program and organizational goals (e.g., the value of different disciplines, sectors, skills, experiences, and perspectives; scope of work and timeline). Motivate colleagues for the purpose of achieving program and organizational goals (e.g., participating in teams, encouraging sharing of ideas, respecting different points of view). Use evaluation results to improve program and organizational performance. Support grant, procurement, or resource tracking processes as needed for program sustainability and improvement.
• Leadership and Systems Thinking: Incorporate ethical standards of practice. Describe public health as part of a larger inter-related system of organizations that influence the health of populations at local, national, and global levels. Describe ways to improve individual and program performance. Promote a continuous improvement mindset across teams. Demonstrate initiative in leading or supporting QI projects that contribute to organizational goals.

Nice To Haves

• Two (2) years of experience in continuous quality improvement and project management.
• Familiarity with project management and collaboration tools, such as Asana, SmartSheet, and Microsoft Project.
• Equivalent combinations of education and experience may be substituted to meet the education and experience requirement of this position.

Responsibilities

• Assist with the implementation of CQI projects across DHD programs and services.
• Support the planning and facilitation of QI-related trainings, projects and development toolkits to support quality improvement efforts.
• Contribute to a team that is dedicated to achieving excellence in programming and policy to advance division goals.
• Promotes a strong internal quality culture through collaboration and ongoing learning.
• Work with division leadership, program managers and department peers to advance positive organizational culture development.
• Coordinate and monitor QI projects across divisions, support corrective action planning, and promote the use of data and metrics in decision-making.
• Facilitate the use of PDSA cycles and Lean tools to support continuous improvement efforts in alignment with accreditation requirements.
• Other duties assigned by supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level