Public Health Office Assistant Benton County

Cb•Nashville, TN

5d•Onsite

About The Position

The Public Health Office Assistant role in Benton County, located in Bolivar, TN, is an onsite position requiring Monday-Friday work from 8:00 AM to 4:30 PM. This role involves a variety of administrative and customer service duties within the health department, focusing on patient registration, insurance verification, vital records services, and accurate record keeping.

Requirements

Education equivalent to graduation from a standard high school.
Experience equivalent to two years of full-time customer service delivery and/or clerical/office work.
Qualifying full-time customer service delivery and/or clerical/office support work may substitute for the required education on a year-for-year basis.
Coursework from an accredited college or university may substitute for the required experience on a year-for-year basis, up to a maximum of two years.

Nice To Haves

Ability to work independently
Accuracy and attention to detail
Clinic experience

Responsibilities

Endorse all health department services for which each patient may be eligible.
Help achieve goals by maintaining a supportive team environment.
Properly register patients in a timely manner to ensure clinic flow.
Obtain and verify insurance information.
Check immunization status and update patient contact information in applicable systems.
Toggle between multiple systems to verify correct information and eliminate duplicate records.
Refer to guidelines, manuals, and CHS policies/SOP to ensure accurate processes are followed.
Provide Vital Records services according to policy, procedure, and directives.
Review birth and death certificate requests and appropriately print, document, and receipt each certificate issued.
Maintain 100% security of the cash box by adhering to segregation of duties procedures and notify leadership when problems arise.
Accurately scan and index all required documents into the electronic system within 48 hours.
Appropriately schedule appointments according to CHS Booking Guidelines.