Public Health Clinic Practice Manager

Tacoma-Pierce County Health Department•Tacoma-Pierce County Health Department, WA

11h•Onsite

About The Position

Are you an experienced operational leader ready to drive impactful, integrated community health services? As the Public Health Clinic Practice, you will serve as a key senior leader, directing all clinical and administrative activities for a dynamic, integrated public health clinic focused on SUD treatment, HIV/STI services, and street medicine. Managing a 30–35 person multidisciplinary team (including SUDPs, RNs, ARNPs, and billing staff) and a $6M–$7M budget, you will have significant autonomy to oversee daily operations, ensure rigorous regulatory compliance (HIPAA, 42 CFR Part 2), and manage complex grant/revenue cycles. This advanced, second-level management role focuses on strategic program growth, expanding services (e.g., hepatitis C care, family planning), and strengthening community partnerships. As a liaison to local and state agencies, you will shape public health policy and ensure high-quality, equity-focused care delivery. The Public Health Clinic Practice / Program Manager II is a Regular, Full-time (1.0 FTE) position within our Substance Use Services program.

Requirements

Bachelor’s degree in business, public health, environmental health, or applicable related field.
Three years of experience in public health program management.
Directly related experience in the assigned program(s).
Three years of experience supervising or leading teams.
We will consider any equivalent combination of education and experience that provides the necessary qualifications to successfully perform the duties of the position.
Requires valid driver’s license and acceptable driver’s abstract prior to employment.
Strong background in compliance and regulatory requirements for SUD and STI/HIV services.
Demonstrated success managing programs with complex funding (grants, billing, insurance).
Intermediate knowledge of standard Microsoft Office programs, financial management software, and timekeeping systems.
Proficient with modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
Knowledge of principles and practices of program management including planning, development, monitoring, evaluation, and administration.
Knowledge of organization and management practices as applied to the development, analysis and evaluation of programs, policies, and operational need of the assigned area of responsibility.
Knowledge of principles and practices of public health program services to include evidence and practice-based assessment, prevention, treatment, and education.
Skilled in health education practices, policy development, and program planning.
Applied knowledge of administrative principles, practices, and methods including goal setting, program development, implementation and evaluation, policy and procedure development, quality control, and work standards.
Knowledge of public health laws and regulations governing public health programs and services.
Knowledge of local, state, and federal laws applicable to the body of work.
Understanding of complex regulatory environments relating to the program.
Skilled in multi-tasking complex functions.
Knowledge of principles and practices of legal, ethical, and professional rules of conduct.
Knowledge of government and departmental procurement practices and procedures.
Knowledge of Departmental policies and procedures and Collective Bargaining Agreements.
Knowledge of contract and budget development, implementation, and management.
Skilled in communication: Listens to others and communicates in an effective manner.
Asks questions in ways that enhance the clarity, quality, and reliability of information.
Understands and learns from what others say, attends to nonverbal cues, and responds appropriately.
Grasps the meaning of written information and applies it to work situations.
Conveys ideas and facts using language the audience will best understand, taking into consideration the audience and nature of the information.
Writes in a clear, concise, and organized manner for the intended audience.
Conflict Management: Anticipates and seeks to resolve confrontations, disagreements, and complaints in a constructive manner; demonstrates ability to work with diverse viewpoints toward a common goal.
Cultural Competency: Demonstrats knowledge the implications for public health of increasingly diverse communities; able to interact sensitively, effectively, and professionally with persons from diverse backgrounds.
Quality Improvement: Understand and applies basic concepts of quality management and improvement.
Personal Leadership: Takes responsibility for outcomes of assigned tasks; manages own time efficiently; displays initiative and works persistently toward Dept goals; assesses own strengths and weaknesses, and impact on others.
Team Skills: Contributes to the outcomes of a mutual goal; participates productively as a team member/leader.

Nice To Haves

Master’s degree (MBA, MPH, MHA, MSN, or similar).
4–5+ years of experience in clinical operations, health care, public health, behavioral health/SUD, or community health.
4+ years of experience supervising multidisciplinary teams (clinical + administrative + support staff).
Certification in CPPS (Certified Professional in Patient Safety) or CPHQ (Certified Professional in Healthcare Quality).
Experience with harm-reduction models, street medicine, and low-barrier access services.
Experience with EHR implementation and optimization.
Previous work in a public health department or integrated care clinic.
Knowledge of 42 CFR Part 2, HIPAA, and other sensitive data and confidentiality rules.
Strong understanding of clinical workflow design, scheduling, staffing, and patient flow.
Project management, QI, and change management skills.
Ability to use data for decision-making and performance improvement.
Understanding of SUD treatment modalities (i.e., MOUD).
Familiarity with STI/HIV testing, STI treatment workflows, HIV PrEP, and STI/HIV partner services.

Responsibilities

Oversee operations of the clinic services including SUD treatment, counseling, ensure timely/safe delivery of MOUD, street medicine services, and STI/HIV testing services.
Develop, refine, and monitor clinic workflows (check-in, triage, testing, treatment, counseling, follow-up).
Monitor program performance metrics (positivity rates, retention, encounter volume, no-show rates, claims resolution).
Ensure compliance on regulations regarding HIPAA, 42 CFR Part 2, OSHA, SAMHSA, DEA, WA Health Care Authority/SOTA, state nurse practice acts, MOUD rules, lab certification, vaccine storage guidelines, county policies, etc.
Plans, organizes, directs, monitors, and evaluates the assigned program area(s) within a complex environment.
Exercises independent judgement in the oversight of daily operations.
Supervises, mentors, coaches, and manages staff, including hiring, training, timecard/time off approvals, performance management, and resolution of disciplinary matters.
Assists program supervisors with resolving complex employee relations and performance management issues.
Coordinate multidisciplinary teams (SUDPs, LPNs, RNs, ARNPs, medical assistants, reception, etc.).
Plans and executes workplans to ensure goals and objectives are met.
Formulates quality assurance, improvement, and control efforts to improve the efficiency and effectiveness of program(s).
Provides support toward implementation and assessment of QI fidelity.
Plans, develops, monitors, and controls complex program budgets.
Ensures financial accountability and fiscal viability of program(s).
Proposes service fees and monitors reimbursement invoicing and billing.
Provides oversight to billing team to ensure accurate coding, claim submission, insurance verification, and payer compliance.
Maintain compliance with infection control, harm-reduction, medication handling, and MOUD protocols.
Formulates policies, procedures, protocols, and standards, ensuring compliance with federal, state, contractual, and Department requirements.
Manage audits, licensing reviews, QA inspections, and corrective action plans.
Lead or participate in compliance review teams conducting compliance and credential review processes.
Directly supervises, mentors, coaches, and manages staff and supervisors (i.e., Program Manager I, Nurse Supervisor, SUDP Supervisor, front office/billing leads), including hiring, training, performance management, investigations, and resolution of disciplinary matters.
Establish and maintain competency and cross-training of staff (i.e., LPNs in testing procedures, dosing, SUDPs in basic public health screenings).
Plans, develops, monitors, and controls program budget.
Ensure financial accountability and program fiscal viability.
Monitor budgets, grants, contracts, expenditures, and revenue forecasts.
Participate in financial recovery strategies (e.g., reducing denials, standardizing documentation).
Identifies new sources of revenue.
Negotiates and manages grants, interagency agreements, and revenue contracts.
Identifies, evaluates, and manages quality improvement initiatives to develop recommendations and facilitate continuous improvement.
Contribute to long-term planning around integrated care, new service lines (e.g., street medicine outreach expansion, immunizations, and TB).
Promotes and maintains partnerships with local, state, and federal agencies and internal and external partners and collaborators such as shelters, Street Medicine/homeless services, hospitals, community-based organizations, and correctional health.
Maintain staff safety protocols for street medicine and clinic settings.
Evaluates and monitors services and programs.
Monitors and assesses progress toward objectives and impacts on the community.
Formulates quality administrative controls and quality assurance policies and procedures to improve and/or monitor the efficiency and effectiveness of service delivery.
Manages program performance to ensure goals are met and impact on the community is maximized.
Determines service priorities based on community need and regulatory requirements.
Plans and executes workplans with project managers, program supervisors, and team members to ensure goals and objectives are met.
Supports strategy and service implementation, addressing equity, health equity, and social determinants of health.
Monitors expenditures and revenues.
Proposes service fees and monitors reimbursement invoicing and billings.
Negotiates and administers community-based contracts with private and public agencies.
Reviews and approves contractor selection process, payment of contracts, and contract performance.
Identifies new sources of revenue and develops, monitors, and manages program budgets, contracts, grant deliverables, and program operations.
Translates leadership direction into actionable plans that align current priorities with the Department Strategic Plan and organizational initiatives and objectives.
Develops and implements program goals, objectives, and metrics.
Assesses program and community needs.
Performs needs assessments, utilization, and outcome data analysis.
Monitors, reviews, interprets, and implements detailed federal, state, or local regulations and ensures program compliance with applicable policies, practices, and the law.
Assesses impact of new legislation on program operations and services and makes recommendations.
Shares information and resources with other agencies to promote public health initiatives.
Provides expertise, consultation, and assistance in the areas of program expertise.
Serves as a resource and technical consultant to explain the health department role and policies and laws and regulations in assigned area to officials, groups, and individuals.
Acts as a liaison and consultant to community, local and state agencies regarding public health policy.
Under the direction of the Director of Public Health, Health Officer, and/or division leadership, may represent the department on task forces, committees and planning bodies in the areas of policy and health services planning.
In collaboration with Communications, may represent the program before the media and public.
Represents the program by presenting at various functions including Board of Health Meetings, community events, and committee meetings.
The work you do might require you to participate in the Title XIX Medicaid Claiming Program.
Performs other duties as assigned.
Adheres to all workplace and trade safety laws, regulations, standards, and practices.
Understands and properly follows established procedures in preventing and responding to unsafe or emergency situations.
Identifies and reports potentially unsafe practices or conditions.
Operates equipment, tools, machinery, and vehicles safely and understands processes for reporting an accident or injury.
Understands and applies knowledge and skills necessary to successfully perform assigned emergency response role during an emergency.
When public health responds to an emergency, you may be assigned duties and responsibilities that are outside your regular job description.
This may involve responding at any time and reporting to a location other than the department with different working conditions and physical requirements.
You are expected to participate in emergency preparedness activities including our emergency notification system, WA SECURES.
Drills and real-world events may take place at any time.