Manager Clinic Practice
About The Position
As our Clinic Manager, you will be a visionary leader, setting the standard for exceptional patient care and empowering our teams to achieve unparalleled clinical excellence. Every day, you will inspire and lead a dedicated clinical team (nurses & aides) to prioritize patient needs, maintaining rigorous oversight of regulatory compliance, staffing, and fiscal health. You'll passionately advocate for your team, translating their insights into actionable strategies that uplift both staff and patient experiences. To thrive in this pivotal role, you will embody confident leadership, master tough conversations with grace, and excel as an educator at heart. Your exceptional communication will transform every interaction into a powerful opportunity to elevate understanding and drive our shared mission for superior patient outcomes.
Requirements
- Bachelors Of Science
- Upon hire or May substitute Bachelor’s degree with 5 years of Management/Leadership experience
- None, upon hire
Responsibilities
- Direct participation in patient satisfaction surveys.
- Communicates patient satisfaction results with providers and staff in a timely manner and takes action to improve deficient areas.
- Incorporates a patient satisfaction presentation/discussion at regular co-worker meetings.
- Communicates Customer Service Program and other Health System materials to staff in a timely and enthusiastic manner.
- Strives to keep patient satisfaction scores above 90% or per PM I Dashboard.
- Resolves employee problems and conflicts.
- Set a good example for co-workers.
- Provides opportunities for co-worker empowerment.
- Encourages and recognizes employees when they display and or make suggestions.
- Keeps co-workers informed of changing policies, procedures and major decisions affecting them.
- Administers work schedules, performance evaluations, merit increases, promotions and disciplinary actions in a timely manner.
- Communicates and provides leadership for the providers and staff to develop as a team.
- Encourages co-workers to act in a manner that exemplifies our Health System and the clinic.
- Strives to keep Coworker satisfaction scores (engagement survey) at PM I Dashboard requirements.
- Keeps physicians informed of changing policies and procedures such as TB Skin Testing, ID photos, open enrollment, changes in retirement plans.
- Creates a positive working environment for physicians.
- Takes an active role in seeking solutions/answers to physicians concerns and/or suggestions.
- Incorporates patient satisfaction at regular physician meetings identifying low scores and suggesting how to improve upon these scores.
- Strives to maintain PM I Dashboard performance requirements to include Meaningful Use attainment.
- Demonstrates a reasonable approach towards budget requests, efficiency, cost effectiveness and appropriate use of resources.
- Keeps equipment and facilities in good working order.
- Controls staffing, scheduling, and expenditures in relation to established standards.
- Develops and manages capital and operational clinical unit budgets including monthly variance analysis.
- Strives to maintain PM I Dashboard requirements for Business Performance Measures to include cash collections; staff overtime and total FTEs.
- Makes appropriate decisions regarding the hiring of new employees.
- Attends required meetings and participates in committees as requested.
- Enhances professional growth and development through in-service meetings, educational programs and conferences.
- Responsible for oversight of monthly reporting of procedures, revenue, accounts receivable, accounts payable, payroll, purchasing and delinquent accounts.
- Oversees repairs and preventative maintenance, directs and approves purchases of operational supplies, researches information, prioritizes and makes recommendations regarding operational equipment.
- Orders supplies.
- Reviews all clinic financial and statistical data.
- Understands HIPAA and OSHA regulations and assures all staff is in compliance.
- Works to establish prepared and documented disaster awareness plans.
- Assist with duties in the clinic as needed.
- Adheres to attendance policy, dress code with health system name badge, personal hygiene, and maintains a clean well-groomed appearance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
