Public Health Clerk II- South Clinic

Oakland County•Pontiac, MI

1d•Onsite

About The Position

Be the heartbeat of a mission-driven public health clinic! As a Public Health Clerk team member, you play a vital role in keeping operations running smoothly while helping clients feel welcomed, informed, and supported from the moment they walk through the door. In this fast-paced, people-focused environment, you’ll register clients, manage records, assist with patient flow, and support clinical teams delivering essential health services to the community. This position blends organization, communication, and problem-solving skills with the opportunity to make a real impact every day—ensuring patients receive efficient, compassionate service and that critical public health programs operate seamlessly. The Public Health Clerk II with Oakland County performs office duties of moderate difficulty in a client services environment. Provides reception services by communicating with the public using tact and diplomacy. Is familiar with the operation of Microsoft Office software and with software applications used for creating forms and other documents. Using a computer, scans and files charts/results, searches, and retrieves records, inputs data, and compares to source documents to detect errors or omissions and corrects as necessary for complete accuracy. Verifies insurance, referrals, and vaccination statuses. Utilizes cash register to process payments and is responsible for daily balancing and reconciliation. Produces memos, letters, licenses, labels, envelopes, and correctly formatted documents. Utilizes current Countywide and/or department specific software to complete assignments.

Requirements

Be a high school graduate or have a certificate of successful completion of the General Educational Development (GED) Test.
Have had at least two (2) years of full‑time clerical work experience.
Pass the total examination, including the employment medical, established for this classification.
Successfully complete the six (6) month probationary period.
Must submit to immunizations as required by the Department of Health & Human Services and to periodic tuberculin skin tests or chest x‑rays at County expense.

Nice To Haves

Coursework, training, and/or experience in office support methods and technology.
Ability to communicate with the public in a clear, polite, and courteous manner.
Reasonable knowledge of grammar, spelling, punctuation, and arithmetic.
Reasonable ability to follow oral and written instructions.
Reasonable ability to write legibly.
Reasonable skill and ability in operating a variety of office machines such photocopiers, computer printers and fax machines.
Reasonable ability to make routine decisions in accordance with departmental policies and procedures.
Reasonable ability to utilize current word processing, spreadsheet, database, e-mail, and Internet software.

Responsibilities

Greets, registers, and assists clients and the public in filling out forms, questionnaires, and applications.
Refers clients and forwards messages to proper parties.
Provides test results within HIPAA guidelines
Processes referrals and updates information related to demographics, vaccination records, and HIPAA release forms.
Responds to various inquiries by phone, email, and in person, using knowledge of the computer system and paper files to research and retrieve information.
Confers with division personnel as needed to provide complete responses.
Verifies insurance coverages and processes payments from clients.
Bills appropriate insurance providers and posts payments to clients’ account.
General cash handling, including credit cards, daily reconciliation, balancing, and deposits.
Composes and types general letters, affidavits, and memoranda from rough drafts or general instructions, involving the assembly of data from computer and paper file or record sources.
Verifies documentation and provides appropriate permits to clients.
Inputs text and data to computer database forms using correct printed source documents or scanned bar code information.
Reviews information for accuracy and corrects as required.
Coordinates with local outreach programs and schools to set up vaccine clinics and testing.
Attends occasional clinics
Provides in-depth information about programs and services available through the department, referring as needed to updated reference documents and fee listings.
May scan and use bar code information to locate and track documents on the computer.
Schedules appointments and inspections when necessary by consulting a computer system or paper list, time schedule, or other record, or by contacting the appropriate parties.
Reviews and keeps an updated copy of reference listings of personnel and services available for referral.
Reviews fee listings, time/date/location schedules and facility available listings to obtain information for citizens or employees.
Addresses various forms, envelopes, packages, etc., using a personal computer and printer.
Sorts, opens, and distributes in‑coming mail and departmental materials.
Files various reports, documents, correspondence, etc., following standardized office procedures.
Operates various office machines such as fax, computer printers, duplicating equipment, and typewriters.
Utilizes current Countywide and/or department specific software to complete assignment