Public Benefits Specialist. Bilingual English/Spanish Preferred
About The Position
The Oregon Department of Human Services (ODHS) is seeking leaders committed to promoting and fostering a diverse and qualified workforce. This role is for a Public Benefits Specialist for Gold Beach on the southwest Oregon Coast. The Oregon Eligibility Partnership (OEP) ensures coordinated responsibility for timely eligibility benefits for individuals seeking supports related to health, food security, employment, and cash benefits. The program aims to shift Oregon from a programmatically siloed state to an equity-focused eligibility process, providing timely, accurate, and necessary determinations in a person-centered way.
Requirements
- One year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR An equivalent combination of education, training, and experience relative to the class concept.
- Experience conducting work that requires attention to detail, particularly with data entry and reviewing documents.
- Experience adapting communication style to explain complex information such as rules or procedures verbally and in writing to diverse audiences.
- Experience using time management, organization, and prioritization skills to meet deadlines.
- Experience providing customer service that is person centered, and trauma informed.
- Demonstrated experience with technical skills that include basic computer and search engine knowledge, email communication and learning new web-based platforms.
- Experience working as a member of a team including, developing meaningful relationships that foster trust, inclusivity, belonging, and respect.
- Consistently conducts oneself in a manner that reflects well on both the individual and the organization, adhering to company policies, and treating everyone with respect.
- Must pass test(s) evaluating proficiency in English/Spanish to receive 5% bilingual differential pay.
- Must complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States within three days of hire.
- Must pass a criminal history and background check.
Nice To Haves
- Bilingual English/Spanish Preferred
Responsibilities
- Perform eligibility determinations, redeterminations, and periodic reviews.
- Conduct interviews with applicants applying for benefits, both in-person and over the phone.
- Communicate eligibility decisions to applicants.
- Provide person-centered services with a trauma-informed approach to identify needs.
- Be responsible for accurate and timely eligibility determinations across the state.
- Create a work environment of belonging, where everyone feels welcomed, appreciated and valued.
- Participate in professional development opportunities and ongoing education of cultural awareness.
Benefits
- 5% bilingual differential pay
- ODHS Employee Resource Group communities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazing benefits package.
- Possible eligibility for the Public Service Loan Forgiveness Program.
- Veterans’ preference.
- Oregon National Guard.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
