Eligibility Worker (Public Benefits Specialist) Bilingual Preferred English/Spanish

State of Oregon • Milwaukie, OR

4d • Onsite

About The Position

The Oregon Department of Human Services (ODHS) Oregon Eligibility Partnership (OEP) Milwaukie team is seeking talented individuals who have experience interviewing applicants to determine eligibility for programs and services through a trauma informed lens. If you are looking for a meaningful career that serves Oregon’s most vulnerable community members, apply today to join our team! The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Requirements

• One year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR An equivalent combination of education, training, and experience relative to the class concept.
• Experience conducting interviews make eligibility determination for human service programs in person.
• Experience reviewing applications and supplemental materials to make eligibility determination for applicable human service programs.
• Experience providing person-centered services with a trauma-informed approach to identify needs.
• Experience developing collaborative relationships with colleagues and community partners that foster trust, inclusivity, and respect.
• Experience planning, prioritizing, and completing work efficiently while maintaining quality and meeting deadlines.
• Experience adapting with ease to changing environments and priorities.
• Must complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States within three days of hire.
• Must pass a criminal history and background check.

Nice To Haves

• Fluent in English and Spanish.
• Bilingual in Spanish and English.

Responsibilities

• Interview applicants in-person and by phone to gather and assess information for benefits we administer, such as Supplemental Nutrition Assistance Program (SNAP), Long Term Care (LTC) services, Temporary Assistance to Needy Families (TANF), Employment Related Day Care (ERDC), and various Medicaid (Health insurance) programs.
• Perform eligibility determinations, redeterminations, and periodic reviews.
• Assist customers in-person and over the phone who are receiving or applying for benefits.
• Communicate eligibility decisions to applicants.
• Provide person-centered services with a trauma-informed approach to identify needs.
• Be responsible for accurate and timely eligibility determinations.
• Create a work environment where everyone feels welcomed, appreciated and valued.
• Participate in professional development opportunities and ongoing education of cultural awareness.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package .
• Possible eligibility for the Public Service Loan Forgiveness Program .

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree