DSHS ESA Public Benefits Specialist 1-3

State of Washington•Pierce County – Tacoma, WA

1d•Hybrid

About The Position

The Economic Services Administration (ESA) Community Service Division (CSD) is hiring for multiple Public Benefits Specialist, with training provided to join their team. This role involves working in person and remotely for our statewide call center. When you work for DSHS CSD, your compassion shows at work every day, helping the lives of your fellow Washingtonians. This full-time career can be a gateway to a rewarding profession in public service. This is a hybrid position, so in the beginning the incumbent will be in the office and move to teleworking based on training and progression. Pierce County employees are eligible to receive an Orca Card for transportation needs. Those hired into the Public Benefits Specialist 1-3 training plan with ESA CSD can expect a minimum monthly salary of $4,428 (Range 43, Step G). This salary will increase as the employee successfully progresses in their training. Projected timelines and ranges for this progression are shown below. Salary Progression in Training Steps: Public Benefits Specialist 1 : $4,428.00 Step G – $5,011.00 Step L (6 months) Public Benefits Specialist 2 : $4,428.00 Step D – $5,398.00 Step L (6 months) Public Benefits Specialist 3 : $4,882.00 Step E – $5,812.00 Step L We look forward to welcoming dedicated people who meet the minimum requirements listed below and are eager to make a difference. As a Public Benefits Specialist, you will help people applying for public assistance services through face-to-face interactions and over the phone. You'll determine eligibility for all public assistance programs by conducting interviews, obtaining information from individuals and third parties. You will also process applications received online and process all case actions using the appropriate computer programs.

Requirements

Four years in a customer service job where the major duties involved public contact or a job providing staff support in financial eligibility determination such as examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment insurance claims (College education can substitute year-for-year for experience).
One year of equivalent, out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs.
Thrives in a standardized work setting.
Is able to learn and utilize various computer programs.
Can communicate effectively with people in diverse or difficult situations, including calming others, working with people who have communication challenges, assisting underserved populations, and discussing confidential and unpleasant options, in person and over the phone.
Can work with complex technical regulations and procedures and analyze complex situations.
Refrains from personal bias when determining eligibility.
Prioritizes and performs multiple tasks in a busy office with numerous interruptions.

Responsibilities

Using internal software, learn to process applications for initial and on-going eligibility determinations for Financial, Child Care, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs.
Conduct intensive interviews and independently determine eligibility.
Gather and review data, applications, and verification for each benefit program as it relates to each person's circumstances.
Process all applications and case actions in accordance with federal and state requirements based on household income and size.
Explain program requirements, application procedures, and verification needs, as well as answer questions regarding benefits or available services to clients.